Amber Johnson
Charlotte,NC
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
18
18
years of professional experience
Work History
Lead Business Accountability Specialist
Wells Fargo
08.2024 - Current
- Providing support for Risk and Control Self assessments for multiple departments across Supply Chain Management
- Reviewing risk and control deliverables and providing feedback to ensure policy requirements are met.
- Conducting testing of controls and managing due dates to ensure timely completion
- Assisting in automation efforts to strengthen controls
- Drafting control procedures in accordance with issue requirements
- Aiding in annual Risk and Control Self Assessments for Governance
Lead Business Execution Consultant (RCSA Project Coordinator - Contract Position)
Wells Fargo
11.2023 - 08.2024
- Coordinated and facilitated Risk and Control Assessments for Consumer Lending LOB’s in conjunction with the Enterprise Programs and Policies.
- Delivered quality execution of RCSA and its outputs, support the evaluation of risks and controls, and drive continuous improvement, lessons learned and feedback loops within the RCSA execution team to ensure success criteria are met.
- Executed on RCSA methodology and deliverables with demonstrated, proven results.
- Supported development of working templates, key documentation, playbooks, and engagement models.
- Coordinated RCSA evaluations of risks and controls and facilitate working sessions with business owners.
Senior AML (Anti-money Laundering) Investigator
Walmart
08.2022 - 08.2023
- Mitigated financial risk by conducting quality consumer investigations
- Analyzed transactions to determine risk to the company and identify any reg flags for money laundering or fraudulent activity
- Filing currency transaction reports (CTR) and suspicious activity reports (SAR) as appropriate and escalating to law enforcement directly as appropriate
- Provided training and mentoring to junior associates
- Worked on projects to enhance and quality check processes and procedures
- Writing job aids and serving a point of contact for other associates as a subject matter expert
- Completing open-source research and accurately applying findings to investigations
- Monitoring trends and using effective written and verbal communication to share with leadership
Business Risk and Control Senior Associate – Wealth and Investment Management Fraud Program
Wells Fargo
07.2021 - 08.2022
- Assisting directly in the development, implementation, monitoring and reporting of the Wealth and Investment Management (WIM) Fraud Risk Programs.
- Coordinated and partnered with leadership, Chief Compliance Officers and other risk managers for WIM businesses to implement and execute front line Fraud Risk Control processes and procedures across Fraud and/or Operational Risk disciplines
- Developed, implemented, and maintained consistent WIM risk controls, processes and procedures; advised and challenged line of business (LOB) specific controls, coordinated implementation of risk management policies across LOBs, identifying the need for controls across major end-to-end business processes; and updated controls or other approaches based on independent risk management, audit and regulatory feedback
- Reviewed and researched significant fraud incident assessments including UAR/SARs.
- Responsible for updating procedures across multiple lines of business for fraud incidents and UAR guidelines.
- Drafted procedures to strengthen risk at the program control and front line level
- Participated in Fraud and Identity Theft activities to identify opportunities for new or improved controls, processes, or technology enhancement
- Developed, monitored and tracked reporting related to front line operations
- Coordinated production of periodic performance reports for various management groups
- Identified, researched and reported on losses, issues for each risk type
Fraud & Claims Ops Consultant – Threat Management Prevention & Partnership
Wells Fargo
01.2017 - 07.2021
- Identifying, researching and analyzing more complex financial crimes transactions and referrals, policy violations and/or suspicious situations with moderate to high risk.
- Performing risk analysis and modeling to provide input and recommendations for financial crimes strategies and models.
- Submitting UAR/SARs as appropriate and reviewing account activity for any possible money laundering or terrorist financing.
- Analyzing and identifying and taking action on control failures in bank processes and procedures, customer or team member decisions.
- Developing and implementing testing strategies and methodologies.
- Leading and providing support for projects and fraud initiatives and providing input to development and delivery of a wide range of team member education for financial crimes awareness.
- Writing and presenting high dollar assessments to fraud risk portfolio management to raise awareness and identify solutions.
- Reviewing control reports to identify and escalate fraud anomalies
Financial Crimes Analyst - SDU Virtual Channels Fraud Ops
Wells Fargo
08.2015 - 01.2017
- Prototyping new alerts to mitigate fraud risk. Developing strategies and procedures to reduce loss.
- Prototyping new strategies to provide feedback and suggest changes to improve alert performance.
- Mitigating fraud during unique fraud events.
- Providing processes and procedures as well as updating help set information for alerts being promoted to detection.
- Providing training and coaching for new hires.
- Opening cases and securing customers as appropriate and determining level of compromise in order to mitigate loss.
- Performing link analysis to locate other customers to secure.
Financial Crimes Specialist – PHONES AND DETECTION Digital Channels Group-Fraud Operations
Wells Fargo
07.2011 - 08.2015
- To detect and prevent fraudulent activity through analysis, research and investigations.
- Researching account activity and logins to determine if customer is compromised or at risk of being compromised.
- Securing online access and accounts to prevent unauthorized transactions from occurring.
- Opening cases for suspected fraudulent activity and determining level of compromise for mitigation purposes.
- Contacting customers to make aware of compromise while providing security steps to ensure security of accounts in future.
- Serving as subject matter expert (SME) and providing training and coaching for new hires.
- Determining possible links to other fraud rings or multi-channel fraud and submitting feedback through appropriate channels to alert other departments and escalate if needed.
Wells Fargo
06.2007 - 08.2011
- Previous positions as a teller and customer service representative.
Education
High School Diploma -
Sun Valley High School
Indian Trail, NC01.2006
Skills
Experienced in SQL and data visualization with Tableau Skilled in project management software including JIRA and Service Now
- Computer programs: Microsoft Office (Word, Excel, OneNote, Powerpoint), NICE, Teradata and SQL experience, SharePoint, Tableau, Splunk, JIRA, SAS, SHRP, Service Now, Veritas
Timeline
Lead Business Accountability Specialist
Wells Fargo
08.2024 - Current
Lead Business Execution Consultant (RCSA Project Coordinator - Contract Position)
Wells Fargo
11.2023 - 08.2024
Senior AML (Anti-money Laundering) Investigator
Walmart
08.2022 - 08.2023
Business Risk and Control Senior Associate – Wealth and Investment Management Fraud Program
Wells Fargo
07.2021 - 08.2022
Fraud & Claims Ops Consultant – Threat Management Prevention & Partnership
Wells Fargo
01.2017 - 07.2021
Financial Crimes Analyst - SDU Virtual Channels Fraud Ops
Wells Fargo
08.2015 - 01.2017
Financial Crimes Specialist – PHONES AND DETECTION Digital Channels Group-Fraud Operations
Wells Fargo
07.2011 - 08.2015
Wells Fargo
06.2007 - 08.2011
High School Diploma -
Sun Valley High School