Amber Duncan
Leland
Overview
12
12
years of professional experience
Work History
Universal Banker II
Kearny Bank
11.2017 - 12.2024
- Serve as a liaison between the branch and various departments to ensure full communication and understanding of all company policies and procedures
- Conducts individual coaching sessions with each team member on a quarterly basis with a strong emphasis on achievement of production goals and service standards
- In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies
- Lead, motivate, reward and develop the branch team
- Develop and manage the process to resolve client criticisms and concerns in a courteous, positive and timely manner
- Simplifies and strengthens client experiences and builds client trust by listening to feedback, understanding reasons of dissatisfaction and identifying opportunities to improve
- Coach the sales process and each team member
- Hold team accountable for sales objectives
- Proficient in delivering and coaching the flawless delivery of our service protocols and the sales process (The Client Experience) to all Team Members, including new employees
- Serves as a role model for branch team, provides guidance on appearance and dress, as needed
- Conduct daily observations of team and provide mentoring and training to improve staff development and overall branch results
Extra Duty Coordinator
Visual Computer Solutions
04.2019 - 04.2020
- Answers incoming telephone calls from contractors requiring off-duty police dispatch for emergency and non-emergency work, Remote
- Responds to incoming calls from off-duty police personnel regarding off-duty job details
- Processes job requests into software system
- Identifies and escalates issues to supervisors
- Documents all call information according to standard operating procedures
- Builds lasting relationships with contractors and customers
- Takes part in training and other learning opportunities to expand knowledge of company and position
Manager - Debt Collections
ACB Receivables Management
01.2013 - 01.2016
- Supervise Employees
- Monitor Calls
- Bill Insurance
- Create Payment Reports
- Data Entry
- Interact With Clients
- Train Current & New Employees
- Key Holder
- Debt Collector
Education
High School Diploma - undefined
Long Branch High School
Long Branch, NJ06.2008
Skills
- Customer Service
- Client Relations
- Time Management
- Sales
Timeline
Extra Duty Coordinator
Visual Computer Solutions
04.2019 - 04.2020
Universal Banker II
Kearny Bank
11.2017 - 12.2024
Manager - Debt Collections
ACB Receivables Management
01.2013 - 01.2016
High School Diploma - undefined
Long Branch High School
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