Amber Draht
Lincolnton
Summary
Results-oriented Assistant Store Manager with a proven history of surpassing revenue and profit targets while effectively managing inventory shrinkage. Skilled in inventory monitoring, merchandising oversight, and stock rotation to reduce obsolescence. Committed to optimizing customer experiences in fast-paced retail environments.
Overview
30
30
years of professional experience
Work History
Assistant Store Manager
Barnes & Noble
Hickory
03.2020 - Current
- Assisted in managing daily store operations and staff scheduling.
- Coordinated inventory management and stock replenishment procedures.
- Trained and mentored new employees on customer service standards.
Lead Bookseller
Barnes & Noble
Hickory
03.2017 - Current
- Assisted customers in locating books and recommending titles based on preferences.
- Trained new staff on customer service standards and store procedures.
- Managed book inventory, ensuring accurate stock levels and timely replenishment.
Specialty Assistant Store Manager
Home Depot
Hickory
08.2014 - 03.2017
- Trained and mentored staff on product knowledge and customer service techniques to improve sales.
- Assisted in managing daily store operations and ensuring compliance with policies.
- Coordinated inventory management processes to maintain optimal stock levels.
- Worked with installers, vendors and customers to schedule and manage projects.
Merchandising Assistant Store Manager
Home Depot
Bellingham
02.2013 - 08.2014
- Collaborated with team to create visually appealing product displays.
- Supported inventory management and product replenishment processes.
- Monitored sales trends to adjust product placement and promotions.
- Reviewed daily sales and inventory levels to ensure accuracy of product availability.
- Maximized sales opportunities through effective management of merchandise flow from backroom storage to store shelves.
- Provided leadership support for a team of 20+ sales associates by setting goals and providing guidance when needed.
- Assisted in managing daily store operations and merchandising strategies.
Administrative Assistant Store Manager
Lowes Home Improvment
Wareham
09.2005 - 02.2013
- Controled financials and loss prevention.
- Prepared reports and presentations for meetings, enhancing communication across teams.
- Trained and mentored staff in customer service and operational best practices.
- Created weekly departmant schedules to ensure adequate coverage during peak hours.
- Conducted regular performance evaluations to support staff development initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and policies.
- Oversaw inventory management through cycle counts, audits, physical inventory and shrinkage control.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed delivery, receiving, stocking and financial procedures.
Administrative Assistant Store Manager
Lowes Home Improvment
Morganton
01.2003 - 09.2005
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules for meetings and appointments with team members.
- Assisted customers with inquiries and provided product information.
Merchandising Assistant Store Manager
Lowes Home Improvment
Morganton
01.2002 - 01.2003
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management and product replenishment processes.
- Assisted in merchandising product displays to enhance customer shopping experience.
- Coordinated inventory management to ensure stock availability and organization.
- Supported team in training new associates on store policies and procedures.
Merchandising Assistant Store Manager
Lowes Home Improvment
Lenoir
03.2001 - 01.2002
- Assisted in managing daily store operations and staff scheduling.
- Collaborated with team to create visually appealing product displays.
- Supported inventory management and product replenishment processes.
Department Manager
Lowes Home Improvment
Lincolnton
09.1999 - 03.2001
- Oversaw daily operations of the department and ensured optimal workflow.
- Trained and developed team members on product knowledge and customer service.
- Managed inventory levels and coordinated stock replenishment processes.
Assistant Department Manager
Lowes Home Improvment
Lincolnton
04.1998 - 09.1999
- Coordinated inventory management and product displays for optimal customer engagement.
- Assisted in managing daily store operations and team activities.
- Trained new staff on company policies and customer service standards.
Garden Associate
Lowes Home Improvment
Lincolnton
10.1997 - 04.1998
- Provided expert advice on plant care and gardening techniques.
- Assisted customers in selecting plants and gardening supplies.
- Maintained garden displays for optimal presentation and organization.
Cashier
Lowes Home Improvment
Lincolnton
09.1996 - 10.1997
- Processed customer transactions efficiently at the checkout station.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer and balanced funds at shift's end.
Education
Criminal Justice & Psychology
Gardner-Webb University
Boiling Springs, NC 09.1997 - 01.1998
Lincolnton High School
Lincolnton, NCSkills
- Inventory management
- Sales forecasting
- Visual merchandising
- Staff training
- Customer service
- Team building and leadership
- Customer service and engagement
- Store opening and closing
- Sales growth
- Mentoring and coaching
- Attention to detail
- Business development and planning
- Order management
- Problem solving
Accomplishments
- Highest comp store in the company 3 years in a row which led to giving away one new car and $10,000 in cash to associates each year as the Assistant Store Manager. (Lowe's)
- Award for highest specialty sales in region as the Specialty Manager at Home Depot.
- Comped 3-5 % over the previous year for last 6 years as a Lead and Assistant Store Manager at Barnes & Noble.
- One of the top 20 KPop selling stores in the company to be chosen for a KPop Pop-Up event which led to being number 2 in sales for the company the week of the event.
- Served as the CCS for 2yrs in A220 Cluster 3 and the CSS in the Hickory Barnes & Noble location.
Timeline
Assistant Store Manager
Barnes & Noble
03.2020 - Current
Lead Bookseller
Barnes & Noble
03.2017 - Current
Specialty Assistant Store Manager
Home Depot
08.2014 - 03.2017
Merchandising Assistant Store Manager
Home Depot
02.2013 - 08.2014
Administrative Assistant Store Manager
Lowes Home Improvment
09.2005 - 02.2013
Administrative Assistant Store Manager
Lowes Home Improvment
01.2003 - 09.2005
Merchandising Assistant Store Manager
Lowes Home Improvment
01.2002 - 01.2003
Merchandising Assistant Store Manager
Lowes Home Improvment
03.2001 - 01.2002
Department Manager
Lowes Home Improvment
09.1999 - 03.2001
Assistant Department Manager
Lowes Home Improvment
04.1998 - 09.1999
Garden Associate
Lowes Home Improvment
10.1997 - 04.1998
Criminal Justice & Psychology
Gardner-Webb University
09.1997 - 01.1998
Cashier
Lowes Home Improvment
09.1996 - 10.1997
Lincolnton High School