Amber Dial
Pembroke
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
13
13
years of professional experience
Work History
Receptionist
All Pro Waste
Lumberton
08.2025 - 10.2025
- Greeted visitors and clients with professionalism and warmth.
- Managed incoming calls and directed them to appropriate personnel.
- Scheduled appointments and coordinated meetings for staff members.
- Processed mail and packages, distributing to relevant departments.
- Assisted with administrative tasks, including filing and data entry.
- Provided information about services offered by the waste management company.
- Processed incoming payments and reconciled transactions accurately.
- Managed billing inquiries and resolved payment discrepancies promptly.
Contents Manager
Showcase Restoration
Fayetteville
10.2024 - 08.2025
- Developed engaging content strategies for restoration projects and services.
- Collaborated with teams to create informative blog posts and articles.
- Managed social media accounts to enhance brand visibility and engagement.
PCA
Sandhills Home Care
02.2022 - 06.2022
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Scheduled and accompanied clients to medical appointments.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Used principles of growth and development to provide age-specific treatment and care.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Collected and transported specimens to prepare for lab testing.
PCA
Helping Angels Home Care
08.2021 - 02.2022
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Scheduled and accompanied clients to medical appointments.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Used principles of growth and development to provide age-specific treatment and care.
- Collected and transported specimens to prepare for lab testing.
- Educated patients and families on proper care and treatment to facilitate successful home care.
Habilitation Technician
Angelos Home Care
08.2016 - 12.2018
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Transported residents to and from appointments and other activities to encourage mobility.
- Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Delivered training needs, behavior management and communication to support goal plans.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Cared for patients by providing personal assistance and ambulation.
- Administered medications and treatments according to physician orders.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
- Maintained accurate patient charts and medical records.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Instructed patients in at-home care and continued treatments.
- Utilized medical software to document and track patient progress.
- Made emergency visits to resolve equipment problems.
- Triaged patients in office or by phone to assess severity of conditions.
- Called patients post-procedure to inquire about status, recovery and questions.
- Monitored patient vital signs, lab results and other indicators of health.
- Evaluated patient histories and medical records for accuracy and completeness.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patients during surgeries and identified specific response patterns.
- Advised patients and families on health topics pertinent to care and treatment.
- Performed diagnostic tests and reported results to healthcare providers.
- Assisted physicians in diagnosis and treatment of patients.
Receptionist Assistant
Pembroke Pediatrics
06.2012 - 06.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and complaints.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Managed Type agreements and contracts with outside parties.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Associate Degree - Criminal Justice
Fayetteville Technical Community College
Fayetteville, North Carolina, NC 10.2025 - 11.2025
High School Diploma - Business
Purnell Swett High School
Pembroke, NCSkills
- Admissions Support
- Nursing Staff Support
- Foley Catheter Insertion and Removal
- Mobility Assistance
Timeline
Associate Degree - Criminal Justice
Fayetteville Technical Community College
10.2025 - 11.2025
Receptionist
All Pro Waste
08.2025 - 10.2025
Contents Manager
Showcase Restoration
10.2024 - 08.2025
PCA
Sandhills Home Care
02.2022 - 06.2022
PCA
Helping Angels Home Care
08.2021 - 02.2022
Habilitation Technician
Angelos Home Care
08.2016 - 12.2018
Receptionist Assistant
Pembroke Pediatrics
06.2012 - 06.2013
High School Diploma - Business
Purnell Swett High School