AMBER BURCHAM
Mount Airy
Summary
Experienced, driven, and detail-oriented telecommunicator seeking to utilize my leadership skills, learn new skills, build lasting relationships with employees and customers, and to grow with the agency
Highly skilled Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles.
Overview
10
10
years of professional experience
Work History
911 Telecommunicator
Surry County 911 Communications
01.2018 - Current
- Answer high volume of 911 and administrative calls
- Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
- Operate computer-aided dispatch(CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
- Read maps and dispatch correct emergency personnel to the correct location
- De-escalate caller's stress by keeping a calm composure and utilizing the agency's protocols and resources to provide caller step by step instructions
- Communicate with emergency personnel of all types, EMS, Police, Fire
- Communicating all aspects of each call to responding agencies (hazards, special circumstances, etc)
- Assist co-workers with call taking, paging, calling additional agencies when needed, as to ensure each caller receives the best response
Sales Representative
Ultimate Carports and Buildings
Mount Airy
09.2020 - 05.2026
- Built relationships with clients to understand their needs and preferences.
- Presented product features and benefits to potential customers effectively.
- Managed sales inquiries through phone, email, and in-person communications.
Detention Officer
01.2017 - 01.2018
- Maintained the safety and security of the detention facility, staff, and inmates
- Processed inmates upon arrival and departure
- Transported IVC patients to and from mental facilities
- Maintained living conditions of the facility for the inmates
- Escorted new and existing prisoners to and from the booking area, recreation facilities, nurses station, medical facilities, courtrooms and meeting, and interrogation areas.
- Initiated disciplinary actions against prisoners for facility violations and reported infractions of rules and laws.
- Controlled fights and disruptions, restored order and mediated inmate disputes.
- Reviewed and monitored all incoming/outgoing mail to assure state policy, rules and regulations were maintained.
Accounts Receivable Clerk
Renfro Corporation
Mount Airy
01.2016 - 08.2017
- Processed customer invoices accurately and timely.
- Managed customer account reconciliations and adjustments.
- Communicated with clients regarding payment inquiries and discrepancies.
Education
GED -
Surry Central High School
Associates Degree - 911 Communications and Operations
Surry Community College
Skills
- DCI Certified
- EMD Certified
- CPR Certified
- NIMS
- Communication
- Strategic thinking
- Typing Speed- 60wpm
Memberships Awards
- Bannertown VFD, 01/01/14, 01/01/19
- Voted Telecommunicator of the year by peers, 2023
- Over 50 Life Save Awards
References
References available upon request.
Timeline
Sales Representative
Ultimate Carports and Buildings
09.2020 - 05.2026
911 Telecommunicator
Surry County 911 Communications
01.2018 - Current
Detention Officer
01.2017 - 01.2018
Accounts Receivable Clerk
Renfro Corporation
01.2016 - 08.2017
GED -
Surry Central High School
Associates Degree - 911 Communications and Operations
Surry Community College