Amber Bergdolt
Wilson
Summary
Versatile Administrative Assistant with a track record of enhancing customer experiences at Candlewood Suites Hotel, excelling in data entry and customer service. Achieved significant improvements in guest satisfaction and operational efficiency. Skilled in office administration and fostering positive relationships, demonstrating a unique blend of technical and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Candlewood Suites Hotel
03.2024 - 01.2025
- Managed reservations bookings and customer inquiries, ensuring a seamless experience for guests.
- Handled billing and invoicing duties related to customer services for the hotel.
- Processed maintenance requests to resolve issues for guests promptly.
- Performed data entry maintaining and organizing customer data.
Administrative Assistant
Verena at Bedford Falls
11.2021 - 03.2024
- Assisted residents with daily needs, providing exceptional customer service and fostering positive relationships.
- Managed sales and marketing efforts, contributing to the promotion and visibility of the community.
- Processed payments and handled data entry as it relates to record keeping for residents.
- Coordinated doctors appointments and managed scheduling for residents.
Personal Shopper
Lowes Foods
01.2020 - 12.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Education
Bachelor of Arts - Communications
Liberty University
Lynchburg, VA05-2021
High School Diploma -
Sanderson High School
Raleigh NC05-2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Geriatric care
- Communication skills
- Accounting and billing
Timeline
Administrative Assistant
Candlewood Suites Hotel
03.2024 - 01.2025
Administrative Assistant
Verena at Bedford Falls
11.2021 - 03.2024
Personal Shopper
Lowes Foods
01.2020 - 12.2020
Bachelor of Arts - Communications
Liberty University
High School Diploma -
Sanderson High School
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