Amber Beard
Shannon
Summary
Dynamic and results-driven professional with a proven track record in leadership and customer service at Mikotos Japanese Steakhouse. Expert in staff training and development, with strong skills in inventory control and health compliance. Recognized for enhancing operational efficiency and fostering a positive team environment.
Overview
12
12
years of professional experience
Work History
Cleaning Team Leader
Self-employed
06.2023 - Current
- Conducted regular inspections to maintain high cleanliness standards across all facilities.
- Supervised daily cleaning operations, ensuring compliance with safety and quality standards.
- Managed inventory of cleaning supplies, coordinating procurement to prevent shortages.
Server Trainer
Mikotos Japanese Steakhouse
06.2018 - 01.2023
- Mentored junior staff on menu knowledge, customer service techniques, and operational standards.
- Assisted management in identifying training needs based on performance metrics and guest feedback trends.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Data Specialist
Kmart, Sears Holding
10.2013 - 03.2017
- Implemented data validation techniques to minimize errors and improve overall database reliability.
- Created detailed documentation for data operations, facilitating knowledge sharing among team members.
- Maintained files, records, and chronologies of entry activities.
Education
ServeSafe - Culinary
Fayetteville Technical Community College
Fayetteville, NC12-2021
High School Diploma -
Red Springs High
Red Springs, NC06-2012
Skills
- Chemical handling
- Health and safety compliance
- Customer service
- Strong leadership
- Housekeeping
- Staff training and development
- Inventory control
- Team leadership
- Decision-making
Timeline
Cleaning Team Leader
Self-employed
06.2023 - Current
Server Trainer
Mikotos Japanese Steakhouse
06.2018 - 01.2023
Data Specialist
Kmart, Sears Holding
10.2013 - 03.2017
ServeSafe - Culinary
Fayetteville Technical Community College
High School Diploma -
Red Springs High