Amber Bailey
Kernersville
Summary
Recently relocated to North Carolina and looking for an Office Manager/Regional Manager role- Dedicated to Operational Excellence and Team Leadership. Leveraging over 13 years of diverse customer service experience, strong organizational skills, and a keen attention to detail to provide exceptional office support. Eager to apply my passion for helping others and ensuring operational efficiency within a new community.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Medi-Weightloss Clinics
11.2024 - Current
- Ensure overall flow of the office.
- Assist with patient work-up including blood pressure checks, weigh ins, injections and nutritional counseling.
- Assist with checking patients in and out and ensure all records, documents, medical information and prescribed medications are accurately in the patients medical records.
- Oversee management and inventory of office supplies and medical supplies, ensuring adequate stock levels.
- Completing assessments and onboarding of new patients
- Identify areas of improvement in office processes
- Monitored and analyzed performance metrics for areas of improvement on KPI’s.
Regional Manager of Operations
Optum Care
11.2021 - 06.2023
- Direct and mentor regional teams, providing leadership, training, and development.
- Monitor and evaluate individual and team performance, providing feedback and coaching to ensure goals are met.
- Establish and maintain strong relationships with internal and external stakeholders, including customers, providers, and pharmacists.
- Develop, monitor, and manage regional budgets, ensuring cost-effectiveness and efficiency.
- Identify and implement process improvements to enhance efficiency and productivity within the region.
- Utilize data and analytics to identify trends, measure performance, and make data-driven decisions.
Office Administrator
Davita Medical Group/Optum Care
06.2014 - 11.2021
- Streamlined office operations in a high-volume healthcare setting, increasing overall efficiency by 20% using the Lean methodology.
- Recruited, trained, and developed staff members.
- Handled patient concerns with utmost care, increasing satisfaction scores year over year.
- Handled medical administrative tasks like purchasing, scheduling, payroll, licensure, and HIPAA compliance.
- Supported development and enforcement of standardized policies, enhancing staff monitoring efficiency by 20%.
Coder/Auditor-HEDIS
JSA Healthcare Corporation (a Healthcare Partners Company)
12.2012 - 06.2014
- Responsible for the management of the Best Care Family and Geriatric Care/Best Group IPA Quality Department (HEDIS).
- Perform HEDIS/STARS medical record reviews and educate all providers and staff on HEDIS performance.
- Facilitate outbound phone calls to assist patients in making appointments.
- Submit ICD-10 and CPT I codes as they correlate to HEDIS compliance.
- Distribute and maintain tracking for all HEDIS measures for JSA/Best Group owned and affiliate centers.
HEDIS Coordinator/MRA Coder
BestCare Family and Geriatric Care and Best Group IPA, LLC
08.2009 - 12.2012
- Created process for facilitation of HEDIS reports, tracking, and education for 120 affiliate providers and 7 wholly owned practices for seven managed care insurance companies from 2011 to 2013.
- Drove substantial improvements in both MRA score improvement and all HEDIS quality initiatives increasing HEDIS Star Rating from 2.5 to 4.8 between 2011 and 2012.
- Reviewed medical charts for missing and undocumented diagnoses; educated providers on findings.
- Enhanced professional growth and development through in-service meetings, educational programs, conferences, ETC.
Education
Diploma - Certified Professional Coder
Career Institute of Florida
Skills
- Data analysis
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent written and verbal communication skills
- Meticulous attention to detail and ability to multitask
- Expertise in calendar management, scheduling, and coordinating meetings
- Strong customer service orientation and client/stakeholder relations
- Service excellence orientation
- Financial transactions oversight
- Effective team leadership
- Strategic decision-making
- Team motivation
Certification
Certified Professional Coder Diploma
Timeline
Assistant Manager
Medi-Weightloss Clinics
11.2024 - Current
Regional Manager of Operations
Optum Care
11.2021 - 06.2023
Office Administrator
Davita Medical Group/Optum Care
06.2014 - 11.2021
Coder/Auditor-HEDIS
JSA Healthcare Corporation (a Healthcare Partners Company)
12.2012 - 06.2014
HEDIS Coordinator/MRA Coder
BestCare Family and Geriatric Care and Best Group IPA, LLC
08.2009 - 12.2012
Diploma - Certified Professional Coder
Career Institute of Florida
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