Summary
Overview
Work History
Education
Skills
Timeline
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Amaya Newbill

Carrboro

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

3
3
years of professional experience

Work History

Cashier

Food Lion
Chapel Hill
02.2025 - Current
  • Processed returns and exchanges of merchandise according to store policies.
  • Balanced daily transactions on computerized point-of-sale system.
  • Counted and balanced cashier drawers to ensure accuracy.
  • Conducted cash drawer counts at shift start to verify amounts.
  • Resolved customer complaints in alignment with company policy.
  • Delivered exceptional customer service through active listening and engagement.
  • Promoted loyalty programs to enhance sales potential while providing excellent service.
  • Processed cash, check, debit, and credit card payments accurately using point-of-sale system.

Customer Service Representative

Walmart
Chapel Hill
07.2022 - 01.2025
  • Anticipated customer needs to enhance productivity and service levels.
  • Implemented innovative methods to streamline customer service processes.
  • Prepared and evaluated CRM reports to identify issues and improvement areas.
  • Resolved billing complaints by adjusting bills and processing refunds.
  • Maintained up-to-date product knowledge to achieve sales quotas effectively.
  • Promptly addressed customer complaints to ensure satisfaction.
  • Engaged customers in discussions to understand needs and resolve issues.
  • Informed customers about billing procedures and assisted with payment setups.

Crew Team Member

Domino's Pizza
Carrboro
05.2022 - 07.2022
  • Monitored food product expiration dates to ensure safety and compliance.
  • Accurately processed cash and credit card transactions, returning receipts and change promptly.
  • Maintained store cleanliness through regular sweeping, mopping, and dusting of surfaces.
  • Packaged menu items efficiently into bags or trays, ensuring timely presentation.
  • Input customer orders into store computer system for precise processing.
  • Inspected food products for quality, reporting inconsistencies to kitchen staff.
  • Delivered orders to guests within expected service times for optimal satisfaction.
  • Restocked self-service areas with napkins, condiments, and utensils during slower periods.

Education

High School Diploma -

Carrboro High Scholl
Carrboro
07-2024

Bachelor of Arts - Political Science

North Carolina Central University
Durham, NC

Skills

  • Research and data analysis
  • Policy analysis
  • Public speaking
  • Customer service and support
  • Conflict resolution
  • Team collaboration
  • Merchandising strategies
  • Communication skills
  • Cash handling
  • Sales expertise

Timeline

Cashier

Food Lion
02.2025 - Current

Customer Service Representative

Walmart
07.2022 - 01.2025

Crew Team Member

Domino's Pizza
05.2022 - 07.2022

High School Diploma -

Carrboro High Scholl

Bachelor of Arts - Political Science

North Carolina Central University

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Amaya Newbill