Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amari Reed

New Bern

Summary

Dynamic and dedicated professional with extensive experience in customer service at Sonic. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining cleanliness, consistently exceeding performance expectations while managing multiple tasks efficiently. Recognized for attention to detail and problem-solving abilities in fast-paced environments.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Diligent [Desired Position] with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

3
3
years of professional experience

Work History

Crew Member

Sonic
04.2025 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Cashier Assistant

Cookout
05.2024 - 12.2024
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Worked with other associates to support cashiers and management needs.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Bagged items securely to minimize breakages and reduce losses.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Answered questions about store policies and addressed customer concerns.
  • Retrieved items for customers and verified prices.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Trained new cashier team members in customer service and money handling processes.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.

House Cleaner

Beach House Hotel
03.2022 - 07.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Dusted picture frames and wall hangings with cloth.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Adhered to professional house cleaning checklist.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Crew Member

Dairy Queen Grill & Chill
03.2022 - 11.2023
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

GED -

Craven Community College
New Bern, NC
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Problem-solving

Languages

Spanish
Limited Working

Timeline

Crew Member

Sonic
04.2025 - Current

Cashier Assistant

Cookout
05.2024 - 12.2024

House Cleaner

Beach House Hotel
03.2022 - 07.2024

Crew Member

Dairy Queen Grill & Chill
03.2022 - 11.2023

GED -

Craven Community College

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Amari Reed