Amari Mercer
Elizabeth City
Summary
Dedicated and adaptable professional with a strong background in customer service, retail operations, food service, and facility support. Recognized for excellent communication skills, a positive attitude, and the ability to perform efficiently in fast-paced, high-volume environments. Experienced in handling transactions, preparing food safely, managing equipment checkout, supporting event operations, and assisting customers with care and accuracy. Quick to learn new tasks, dependable, and committed to maintaining clean, safe, and organized work areas. Brings strong problem-solving abilities, teamwork, and a consistent focus on delivering high-quality service to customers and staff alike.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Lowes Home Improvement
04.2025 - Current
- Operated warehouse equipment to efficiently fulfill customer orders.
- Collaborated with team members to streamline order processing workflows.
- Assisted in training new associates on fulfillment procedures and safety protocols.
- Selected and packed customer orders efficiently for curbside pickup
- Communicated with customers to confirm order accuracy and preferences
Bowling Alley Facility
ECSU
10.2024 - 12.2024
- Delivered exceptional customer service by managing equipment checkout and maintaining positive interactions with patrons, staff, and event participants.
- Assisted in event preparation, setup, breakdown, and on-site supervision to ensure safe and organized operations.
- Upheld facility standards by consistently adhering to and enforcing university policies, safety guidelines, and operational procedures.
Food & Beverage Associate
H2OBX Waterpark
05.2024 - 08.2024
- Maintained a safe, sanitary, and well-organized food preparation area in accordance with health and safety standards.
- Prepared and served food items with precision, ensuring correct temperatures, portioning, and presentation.
- Provided consistently friendly and professional customer service in a high-volume waterpark environment.
Cashier
Lowes Home Improvement
05.2023 - 07.2023
- Processed customer transactions accurately using point-of-sale systems.
- Handled cash, credit, and gift card payments with attention to detail.
- Assisted customers with product inquiries and locating items in-store.
- Increased sales by providing exceptional customer service and product knowledge.
Store Associate
Hardee's
07.2022 - 01.2023
- Monitored food safety practices, adhering to health regulations for safe food handling.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated cash register, accurately processing transactions and handling payments.
Education
Bachelor of Science - Computer Science
Elizabeth City State University
Elizabeth City, NC05-2028
High School Diploma -
Northeastern High School
Elizabeth City, NC06.2023
Skills
- Communication
- Customer Service
- Problem Solving
- Adaptability
- Warehouse operations
- Equipment operation
- Team collaboration
- Point-of-sale systems
- Willing to learn
- Attention to detail
- Friendly and courteous
- Forklift operation
Affiliations
- ECSU Marching Band July 2023 to December 2024
- National Honors Society September 2021 to June 2023
- Superintendent Academic Team May 2023 to June 2023
Certification
OSHA 10
Languages
English
Native or Bilingual
Timeline
Fulfillment Associate
Lowes Home Improvement
04.2025 - Current
Bowling Alley Facility
ECSU
10.2024 - 12.2024
Food & Beverage Associate
H2OBX Waterpark
05.2024 - 08.2024
Cashier
Lowes Home Improvement
05.2023 - 07.2023
Store Associate
Hardee's
07.2022 - 01.2023
Bachelor of Science - Computer Science
Elizabeth City State University
High School Diploma -
Northeastern High School