Amani Thompson
Charlotte
Summary
Dedicated and adaptable professional with a strong work ethic, effective communication skills, and a proactive attitude. Experienced in both fast-paced food service environments and providing reliable child care through babysitting. Skilled in multitasking, time management, and delivering outstanding customer service. Demonstrates patience, responsibility, and teamwork in all roles. Quick to learn and eager to contribute to a dynamic team while supporting organizational goals and creating positive, memorable experiences for customers and families alike.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Service Representative
Nothing Bundt Cakes
Charlotte
08.2023 - Current
- Welcomed many guests with a warm and friendly demeanor, fostering a positive and inviting atmosphere.
- Assisted customers in selecting their ideal cakes by providing detailed product information and personalized recommendations.
- Ensured that each customer had an amazing experience by efficiently delivering orders and extending heartfelt farewells, enhancing overall customer satisfaction.
- Performed opening and closing duties such as setting up the lobby area, restocking items, checking supplies.
- Resolved customer complaints in an efficient and courteous manner while maintaining company policies.
- Advocated for needs and interests of clients before decision-makers.
- Identified customer needs and presented solutions to maximize satisfaction and loyalty.
- Negotiated and closed deals with clients, ensuring mutually beneficial agreements.
- Mentored new associates to contribute to store's positive culture.
- Utilized conflict resolution techniques when resolving guest issues or disputes.
- Ensured compliance with all safety regulations related to guest services operations.
- Reviewed and revised sustainability proposals or policies.
- Maintained accurate records of guest accounts, transactions, and comments.
Family Babysitter
Self employed (family and family friends care)
Charlotte
06.2021 - Current
- Prepared meals according to instructions given by parents.
- Changed diapers as needed.
- Assisted in potty-training younger children when needed.
- Took children out on walks or to playgrounds to encourage physical activity.
- Bathed and dressed infants and toddlers.
- Read books to the kids before bedtime or during quiet time.
- Kept track of daily activities of the children including meals eaten, naps taken.
- Enforced rules set by the parents regarding television time, toys, snacks.
Student Football Manager
Mallard Creek High School
Charlotte
05.2022 - 06.2024
- Recorded and analyzed game footage to assist coaching staff in evaluating player performance and developing strategies for upcoming matches.
- Assisted with inventory control, ensuring the timely availability of equipment and supplies for practices and games, and helping to maintain an organized storage system.
- Contributed to team nutrition by preparing meals and snacks for players, ensuring they had the necessary fuel for optimal performance during practices and games.
- Demonstrated strong work ethic by committing to long hours, prioritizing the needs of the team, and supporting coaches in various logistical tasks.
- Accompanied the team to games, providing logistical support and ensuring all equipment was transported efficiently, contributing to a smooth game-day experience.
Crew Member
Dunkin'
Charlotte
04.2022 - 07.2023
- Delivered exceptional service as a cashier, efficiently processing transactions and addressing customer inquiries to ensure a positive experience.
- Prepared high-quality food and beverages, adhering to health and safety standards while maintaining the consistency and taste of Dunkin' products.
- Collaborated with team members to streamline operations during peak hours, contributing to a fast-paced and efficient work environment.
- Maintained cleanliness of the kitchen and dining areas, ensuring compliance with health regulations and creating a welcoming atmosphere for guests.
- Promoted new menu items and seasonal offerings, contributing to increased sales and customer engagement.
Volunteer
The City Ministries
Durham
03.2016 - 11.2021
- Built relationships with community members, fostering a supportive environment while distributing meals and providing resources to those in need.
- Worked alongside a team of volunteers to efficiently coordinate meal service events, managing logistics and ensuring a smooth operation.
- Raised awareness about homelessness in the community by participating in outreach initiatives, helping to educate others about the challenges faced by those without stable housing.
- Developed strong organizational and communication skills through hands-on experience in meal planning, volunteer coordination, and community outreach.
Education
North Carolina A&T State University
Greensboro, NC05-2028
High School Diploma -
Mallard Creek High School
Charlotte, NC06-2024
High school in Cheerleading -
East Mecklenburg High School
03-2022
Skills
- Stocking
- Customer service
- Communication skills
- Cash register
- Basic math
- Phone etiquette
- Cash handling
- Retail math
- Telephone reception
- Staff Training
- Customer Support
- Call center experience
- Time management
- Team collaboration
- Responsibility
- Patience
- Communication
- Problem-solving
- Trustworthiness
- Adaptability
- Conflict resolution
- Multitasking
- Basic child care
- light housekeeping
- First aid/CPR
Certification
- First Aid/CPR/AED
References
References available upon request
Volunteer Experience
The City Ministries, Durham, NC, 03/01/16, 11/30/21, Built relationships with community members, fostering a supportive environment while distributing meals and providing resources to those in need., Worked alongside a team of volunteers to efficiently coordinate meal service events, managing logistics and ensuring a smooth operation., Raised awareness about homelessness in the community by participating in outreach initiatives, helping to educate others about the challenges faced by those without stable housing., Developed strong organizational and communication skills through hands-on experience in meal planning, volunteer coordination, and community outreach.
Awards
Honor Roll
Honor society
Timeline
General Service Representative
Nothing Bundt Cakes
08.2023 - Current
Student Football Manager
Mallard Creek High School
05.2022 - 06.2024
Crew Member
Dunkin'
04.2022 - 07.2023
Family Babysitter
Self employed (family and family friends care)
06.2021 - Current
Volunteer
The City Ministries
03.2016 - 11.2021
North Carolina A&T State University
High School Diploma -
Mallard Creek High School
High school in Cheerleading -
East Mecklenburg High School