Amanda Winchester

• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Reviewed employee concerns and new opportunities to drive business strategies.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Interviewed, recruited and trained new onboarding candidates.

Prepared payroll documentation by entering data into cumulative payroll document

• Obtained scanned records and uploaded into company databases
• Verified and updated account information in company computer system
• Answered incoming phone calls and directed callers to appropriate departments and personnel
• Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
• Verified and logged deadlines in response to daily inquiries and requests
• Proofread documents, editing materials to correct grammar and spelling mistakes

• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
• Managed and anticipated clerical needs of company employees, including copying, faxing and file management
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
• Maintained all financial records to verify timely clearance of all credit and debit activities
• Sorted incoming mail and directed to correct personnel each day
• Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance
• Scheduled and coordinated appointments and meetings for executives, ensuring optimal use of their time
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Greeted and welcomed visitors, providing a positive first impression of the company
• Maintained an organized reception area, including managing visitor sign-in process and keeping track of office supplies
• Responded to inquiries from clients, vendors, and employees in a timely manner
• Managed incoming/outgoing mail and packages, distributing them accurately to staff members
• Created and maintained electronic files for easy access to important documents
• Assisted HR department in onboarding new employees by completing necessary paperwork and conducting orientation tours

• Identified errors in data entry and related issues by mentioning to supervisors for resolution
• Maintained records by creating monthly reports, closing terminated records and performing chart audits
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
• Obtained scanned records and uploaded into company databases
• Verified and updated account information in company computer system
• Translated written documentation and notes into emails and other types of correspondence
• Answered incoming phone calls and directed callers to appropriate departments and personnel
• Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines