Amanda Tenu
AT&T
FAYETTEVILLE
8
years of professional experience
Dedicated and results-driven sales associate with a strong work ethic and a proven ability to excel in fast-paced environments. while sales is my greatest strength, i am adaptable and consistently deliver outstanding performance in any role i take on. during my time at AT&T, I maintained the #1 ranking in both my store and market for data and accessory sales through exceptional customer service and product knowledge.
I am passionate about helping customers and ensuring every interaction ends with complete satisfaction, whether resolving a concern, answering questions, or completing a transaction. i take pride in giving my best effort every day. I have built lasting relationships with customers that lead to repeat long term business, customer loyalty, and outstanding reviews. My commitment to excellence, professionalism, and delivering results makes me a valuable asset to any team.
Work History
Sales Associate
3 Years 1 Month- Engaged customers to identify needs and recommend appropriate products and services.
- Demonstrated product features and benefits, enhancing customer understanding and satisfaction.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Resolved customer complaints with empathy, contributing to improved overall customer experience ratings.
- Maintained updated knowledge of new technologies and promotions to effectively address customer inquiries.
- Trained new associates on product knowledge and sales techniques, fostering team development and performance improvement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Customer Service Associate
1 Year 7 Months- Assisted customers in locating products and navigating store layout to enhance shopping experience.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and loyalty.
- Collaborated with team members to maintain organized product displays, ensuring accessibility and visual appeal.
- Identified opportunities for process improvements in inventory management, contributing to increased efficiency in stock handling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Elderly Caregiver
2 Years 11 Months- Implemented individualized care plans to meet clients' unique health and wellness needs.
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Monitored client health metrics, documenting changes and reporting concerns to healthcare professionals.
- Developed strong relationships with clients, fostering trust and enhancing overall emotional well-being.
Education
High School Diploma
Skills
Retail sales
Customer service
Product knowledge
B2B sales
Client assistance
Problem resolution
Complex Problem-solving
Time management
Multitasking
Teamwork and collaboration
Flexible and adaptable
Dependable and responsible
Attention to detail
Quick decision-making
Excellent communication
Friendly
positive attitude
Timeline
Sales Associate
AT&T
05.2023 - 06.2026Read More
Customer Service Associate
Lowe's
10.2021 - 05.2023Read More
Elderly Caregiver
Accent Care Home Health
02.2018 - 01.2021Read More
Redlands East Valley
High School Diploma
Read More