Amanda Spurling
Shelby,NC
Summary
Dynamic professional with a proven track record at Centene, excelling in quality assurance and communication. Recognized for fostering empathetic client relationships and enhancing team productivity. Adept at multitasking and critical thinking, consistently delivering exceptional service while prioritizing customer needs. Committed to achieving operational excellence and exceeding performance standards.
Overview
13
13
years of professional experience
Work History
Healthcare Support Staffing
Centene
02.2025 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
Correctional Officer
Cleveland County Sheriff's Office
03.2024 - 02.2025
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
Bushing Tech
Parker Hannifin Corp.
06.2023 - 01.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Spread out articles or materials and examined for holes, tears and other defects.
- Checked, repaired and repacked survival equipment to meet specifications.
- Researched and implemented new technologies and equipment.
Operator
Nippon Electric Glass
10.2018 - 03.2023
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assembled products according to changing daily work orders and specific customer needs.
Fiberglass Technician
PPG
03.2013 - 10.2018
- Bonded wood reinforcing strips to deck cabin structures, using resin-saturated fiberglass.
- Pressed layers of saturated mat or cloth into place on molds, using brushes, or hands.
- Utilized hand shears and trimming knives to trim excess materials from molds.
- Measured and cut materials into proper sizes and shapes, using [Type] and [Type] tools.
Education
High School Diploma -
Crest High School
Shelby, NC06.2012
Skills
- Quality assurance
- Communication
- Data entry
- Critical thinking
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Interpersonal communication
- Attention to detail
Timeline
Healthcare Support Staffing
Centene
02.2025 - Current
Correctional Officer
Cleveland County Sheriff's Office
03.2024 - 02.2025
Bushing Tech
Parker Hannifin Corp.
06.2023 - 01.2024
Operator
Nippon Electric Glass
10.2018 - 03.2023
Fiberglass Technician
PPG
03.2013 - 10.2018
High School Diploma -
Crest High School