Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Soots

Harmony,NC

Summary

Detail-oriented about preparing invoices, processing payments and pursuing past-due balances. Knowledgeable and dedicated customer service professional with extensive experience in a variety of industrial experiences. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

ZNDUS, Inc
02.2023 - 06.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information
  • Increased efficiency and performance by monitoring team member productivity and providing feedback

Parts and Service Representative

A & A Sales and Service
04.2022 - 02.2023
  • Collected all information for repairs to present to service technicians to diagnose.
  • Generated quotes and resourced through different outlets to compare prices, quality and compatibility.
  • Very active on AGCO portal to look up Massey Ferguson parts, serial numbers to exact model and compare diagrams to design of exact models.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Scheduled appointment to resolve more complex issues.
  • Answered constant flow of customer calls with minimal wait times, with over 30 calls daily.
  • Tracked customer service cases and updated service software with customer information.
  • Responded to customer calls and emails to answer questions about products and services.
  • Ordered parts for customers, repair shops, and service departments for use in tractors, vehicles, work trucks.

Customer Service Representative /Administrative Clerk

G&B Energy
03.2011 - 01.2022
  • Help develop build customer base, with 10 years of great customer care and development experience.
  • Connected with area farmers for deliveries of propane to chicken houses, grain dryers' tobacco curing, commercial and residential services.
  • Dispatched and scheduled with service technicians and propane drivers to have accurate documentation for efficient task.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Quick calculations for payments of services and Propane deliveries to ensure credit limits were satisfied.
  • Printed delivery tickets with detailed information as needed.
  • Supported Sales by demonstrating units on show room floor with water heaters, gas logs, parts for equipment, to promote products within.
  • Established new accounts with confidentiality between corporate and store level to enter system for proper qualifications for services.
  • Worked with multiple departments to check proper billing information.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Handled account payments and provided information regarding outstanding balances.
  • Utilized various software programs to process customer payments.
  • Produced and mailed or emailed daily invoices to customers and assisted with related requests for information and clarification.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers about billing, payment processing and support policies and procedures.

Administration Assistant

Crop Production Services
11.2001 - 04.2010
  • Estimated pre-buy seed for seasonal planting to create purchase orders for different vendors.
  • Managed truck scales for proper measurements for billing of products or receiving of bulk fertilizer, nitrogen and lime.
  • Dispatched drivers on two-way phone to make efficient deliveries, while in certain areas.
  • Created Purchase Order to Inventory bulk products, liquid nitrogen, bag fertilizer, chemicals, lime and seed.
  • Monitored files for Farmers Sales tax exemption & Pesticide Licenses to ensure safety and updated information.
  • Recorded expenses and maintained accounting records.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Generated work orders for drivers for accurate billing and inventory procedures.
  • Determined customer needs and interests to recommend products and services to customers.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Managed over 50 phone calls either by two-way or landline.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills to compile monthly reports.
  • Executed record filing system to improve document organization and management.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Kept detailed records of field measurements and data.

Education

High School Diploma -

North Iredell High School
Olin, NC
06.1992

Skills

  • Conflict Resolution
  • Multi-Line Phone Talent
  • Critical Thinking
  • Prioritization
  • Calm and Professional Under Pressure
  • System Implementation
  • Administrative and Office Support
  • Computer Proficiency
  • Training Development Aptitude
  • Office Equipment Proficiency
  • Invoice Preparation and Processing
  • Customer Retention Strategies
  • Administrative Support

Timeline

Customer Service Representative

ZNDUS, Inc
02.2023 - 06.2023

Parts and Service Representative

A & A Sales and Service
04.2022 - 02.2023

Customer Service Representative /Administrative Clerk

G&B Energy
03.2011 - 01.2022

Administration Assistant

Crop Production Services
11.2001 - 04.2010

High School Diploma -

North Iredell High School

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Amanda Soots