Amanda Rogers
Waxhaw
Summary
In my role as a RCM manager, I have been able to obtain a lower industry standard percentage for all of the outpatient surgery centers I oversee. In addition to that , as of December 2024, I was able to collect over $2 million on claims that were originally underpaid and were considered a closed claim. Before becoming a RCM Manager, I was a showroom Manager for Hughes Supply for 15 years.
Overview
14
14
years of professional experience
Work History
RCM Manager
PBGS LLC
10.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate Degree In Medical Assisting - Medical Assistant
Kings College
Charlotte, NC07.1994
Skills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Sales techniques
- Policy implementation
- Conflict resolution
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Product management
- Brand management
- Salesforce management
- Clear communication
- Employee onboarding
- Coaching and mentoring
- Policy and procedure development
- Recruiting and interviewing
- Data analysis
- Revenue management
- Networking strategies
- Teamwork and collaboration
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Managing operations and efficiency
- Customer relationship management
- Training and development
- Staff training
- Employee coaching and mentoring
- Professional and courteous
- Negotiation and conflict resolution
- Good judgment
- Process improvement
- Active listening
- Interpersonal relations
- Employee development
- Problem-solving aptitude
Timeline
RCM Manager
PBGS LLC
10.2010 - Current
Associate Degree In Medical Assisting - Medical Assistant
Kings College
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