Amanda Rodriguez
Greensboro,NC
Summary
Accomplished Practice Manager with a proven track record at Novant Medical Group, enhancing patient satisfaction and practice revenue through strategic planning and efficient schedule management. Skilled in medical records management and staff development. I excel in creating streamlined processes and fostering team growth. My approach ensures high levels of care and operational excellence, aligning with employer-desired outcomes.
Overview
9
9
years of professional experience
Work History
Registered Medical Assistant
ARCA
05.2024 - Current
- Enhanced patient care by efficiently performing routine tests and measurements.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
Case Manager
Dismas Charities
05.2020 - 04.2024
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Practice Manager
Novant Medical Group
03.2018 - 02.2020
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
Specimen Accessioner
LabCorp
09.2015 - 02.2018
- Improved specimen processing efficiency by accurately labeling and organizing samples.
- Enhanced laboratory productivity with timely accessioning of incoming specimens.
- Ensured accurate test results by meticulously verifying patient information and test orders.
- Maintained a clean and organized work environment, adhering to safety protocols and standards.
- Supported team members in achieving daily goals through active collaboration and effective communication.
- Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of the accessioning process.
Education
Still Attending - Criminal Justice
South University
Online03.2026
Associate of Science - Medical Assisting
ECPI
Greensboro, NC06.2016
Skills
- Medical Records Management
- Privacy and confidentiality
- Medication Administration
- Inventory Management
- Patient Assessments
- HIPAA Compliance
- New Hire Training
- Care Coordination
- Discharge Planning
- Strategic Planning
- Schedule Management
- Staff Development
Timeline
Registered Medical Assistant
ARCA
05.2024 - Current
Case Manager
Dismas Charities
05.2020 - 04.2024
Practice Manager
Novant Medical Group
03.2018 - 02.2020
Specimen Accessioner
LabCorp
09.2015 - 02.2018
Still Attending - Criminal Justice
South University
Associate of Science - Medical Assisting
ECPI
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