Amanda Pierce

Customer Service Clerk

King Soopers

08.2006 - 05.2025

Contributed to a positive work environment through effective communication and teamwork among colleagues.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
Issued receipts and processed refunds, credits, or exchanges.
Organized efficient service responses by directing visitors and callers to correct personnel.
Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Provided thorough product knowledge to assist customers in making informed decisions on purchases.
Built strong relationships with customers, fostering trust and loyalty through exceptional service.
Kept front check out area clean and organized for efficient service.
Collaborated with team members to develop new strategies for handling complex customer situations.
Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
Responded to customer needs through competent customer service and prompt problem-solving.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Educated customers on best-fit selections by listening to personal desires and purchase limitations.
Managed a high volume of calls and emails, ensuring timely responses and accurate information.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Responded to customer requests for products, services, and company information.
Maintained up-to-date knowledge of product and service changes.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Delivered prompt service to prioritize customer needs.
Trained new personnel regarding company operations, policies and services.
Exhibited high energy and professionalism when dealing with clients and staff.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Educated customers about billing, payment processing and support policies and procedures.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Trained staff on operating procedures and company services.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Cross-trained and backed up other customer service managers.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Summary

Overview

Work History

Customer Service Clerk

Education

Associate Of Applied Business - Accounting

Skills

Timeline

Customer Service Clerk

Associate Of Applied Business - Accounting

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