Summary
Overview
Work History
Education
Skills
Timeline
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Amy Willard

East Bend,nc

Summary

Proven dependability and strong organizational skills showcased across roles at Novant Health, Forsyth Medical Center, and American Airlines. Excelled in maintaining patient confidentiality, managing high-stress situations, and enhancing patient satisfaction. Demonstrated ability to work independently, achieving significant improvements in patient care and customer service.

Overview

41
41
years of professional experience

Work History

Medical Unit Receptionist

Novant Health, Forsyth Medical Center
09.2019 - Current
  • Managed telephone communications effectively, triaging calls appropriately based on urgency or routing them to the correct department.
  • Ensured accurate patient information by meticulously updating electronic health records and verifying insurance coverage.
  • Adhered to all HIPAA regulations regarding patient privacy while handling sensitive documents or discussing personal information.
  • Assisted nurses with non-clinical tasks to help optimize their time spent on direct patient care activities.

CNA

Novant Health, Forsyth Medical Center
10.2004 - 09.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Certified Nursing Assistant

Willow Brook Rehabilitation Center
06.2003 - 04.2004
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Costumer Service Representative

American Airlaines
01.1984 - 06.2003
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Forbush Highschool
Yadkinville, NC

Skills

  • Work independently
  • Dependability
  • Strong organization
  • Patient confidentiality

Timeline

Medical Unit Receptionist

Novant Health, Forsyth Medical Center
09.2019 - Current

CNA

Novant Health, Forsyth Medical Center
10.2004 - 09.2019

Certified Nursing Assistant

Willow Brook Rehabilitation Center
06.2003 - 04.2004

Costumer Service Representative

American Airlaines
01.1984 - 06.2003

High School Diploma -

Forbush Highschool

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