Amanda Parker
Hendersonville
Summary
Office assistant with 6+years of experience with administrative skills and a solid background in tech and construction. Hardworking and diligent in fulfilling a full range of administrative tasks to optimize results, and advanced skills in Microsoft office and database management. Posses a civil engineering degree.
Overview
10
10
years of professional experience
Work History
Customer Service Healthcare Associate
ResultsCX
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Nanny
The Rubenstein Family
12.2022 - 06.2023
- Provided short-term nanny services.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Student Exchange Program
Aupair Care
08.2019 - 11.2022
- Daily fast schedule management for all activities.
- Development support and orientation.
- Cross team work with parents.
- Clear and efficient communication, achievement of expectations, planning and organization of daily activities.
Office Assistant
CDL - Credit Bureau
12.2013 - 06.2019
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Authored business documents to organize and emphasize information quickly and effectively.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Education
Associate of Arts - Business/Accounting Pathway
Asheville Buncombe Technical Community College
Asheville, NCCivil Engineering Degree
University of Rio Verde
Brazil01.2019
Skills
- Office Administration
- Multitasking Abilities
- Time Management
- Filing and Data Archiving
- Sorting and Labeling
- Data Management
- Document Organization
- Computer Skills
- Microsoft Office
- AutoCAD
- Bilingual
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Healthcare Associate
ResultsCX
09.2023 - Current
Nanny
The Rubenstein Family
12.2022 - 06.2023
Student Exchange Program
Aupair Care
08.2019 - 11.2022
Office Assistant
CDL - Credit Bureau
12.2013 - 06.2019
Associate of Arts - Business/Accounting Pathway
Asheville Buncombe Technical Community College
Civil Engineering Degree
University of Rio Verde
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