Amanda Noon
Matthews
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Hostess/Server
Firebirds
04.2023 - Current
- Ensure all incoming customers are assisted in a friendly, welcoming manner.
- Coordinated guest seating and managed reservations to optimize dining room flow.
- Led team in delivering exceptional service, enhancing guest satisfaction and loyalty.
- Trained new staff on front-of-house procedures, promoting consistent service standards across the team.
- Managed reservation system, accurately tracking bookings and adjusting seating arrangements as needed.
Intramural Referee
University of Kentucky
08.2023 - 01.2025
- Responsible for the safety and integrity of all the participants.
- Assists in maintaining the upkeep of the equipment and facilities.
- Officiated intramural sports events, ensuring adherence to rules and regulations.
- Mediated disputes between players to foster a positive competitive environment.
- Implemented efficient game flow strategies, enhancing participant experience during events.
Hostess
Mario’s Italian Restaurant
09.2022 - 04.2023
- Required to assist and seat all customers in a timely manner.
- Take reservations and ensure waitstaff are assigned to proper tables and equal.
Shift Lead
Tropical Smoothie Cafe
07.2021 - 09.2022
- Shift Lead-Responsible for ensuring the cafe is opened on time with all tasks completed and employees ready to serve.
- Provided quality customer service while maintaining a clean shop that exceeds recommendations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Criminal Justice, Psychology, Criminology
University of Kentucky
Lexington, KY05-2027
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Awards
National Honor Society Member, President’s List, Dean’s List
Timeline
Intramural Referee
University of Kentucky
08.2023 - 01.2025
Hostess/Server
Firebirds
04.2023 - Current
Hostess
Mario’s Italian Restaurant
09.2022 - 04.2023
Shift Lead
Tropical Smoothie Cafe
07.2021 - 09.2022
Criminal Justice, Psychology, Criminology
University of Kentucky
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