Amanda Mathews
Charlotte
Summary
Operations executive with over 15 years of experience in healthcare services, specializing in health center operations, patient support centers, and vendor management. Demonstrated success in scaling teams, driving operational transformations, and enhancing service delivery across multi-site organizations. Expertise in executive leadership, strategic planning, and organizational design.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Independent Consultant
Agora Insight Partners, LLC
Charlotte
02.2026 - Current
- Conducted thorough discovery and documentation of client implementation processes, identifying gaps and opportunities for enhancement.
- Provided actionable recommendations to improve current client implementation workflows.
- Developed strategies to streamline processes through organizational design and operational efficiencies.
- Enabled scalable growth by increasing capacity for additional implementations.
- Supported implementation of recommended strategies to ensure effective execution.
SVP Central Operations
Marathon Health
Charlotte
03.2024 - 02.2026
- Led strategic initiatives to enhance healthcare delivery across multiple service areas.
- Directed cross-functional teams in executing programs and services that supported our patients, clients and health center operations.
- Streamlined organizational processes to optimize resource allocation and management.
- Fostered partnerships with external vendors to leverage cost-saving opportunities.
- Conducted regular reviews of operations, identifying areas for improvement and proposing solutions.
- Established key performance indicators to track progress against objectives.
- Oversaw annual budgeting processes, ensuring financial performance of departmental operations.
- Managed oversight of patient support center, implementing strategies that reduced wait times and improved call handling efficiency.
VP Implementation & Central Support
Marathon Health (Formely Everside Health)
Charlotte
04.2022 - 03.2024
- Led construction and implementation teams for advanced primary care health centers, achieving 95% on-time project delivery with 96 NPS.
- Oversaw point-of-care medication dispensing for vaccines and immunizations, securing long-term rebates and volume discounts through contract negotiations.
- Managed $5 million budget, achieving cost savings through vendor restructuring and process improvements.
- Maintained onsite medication waste below 4%, optimizing resource utilization.
VP Integration
Marathon Health (Formely Everside Health)
Charlotte
01.2021 - 04.2022
- Managed integration of companies through M&A activities across operations, clinical, human resources, technology, and product workstreams.
- Oversaw operations of two product solutions: occupational health and virtual care.
- Collaborated with leaders to develop comprehensive product solutions aligned with customer feedback and market demands.
- Executed strategy in partnership with cross-functional teams to achieve company goals for products.
- Established and managed departmental budget to optimize resource allocation.
- Monitored daily workflow of departments to ensure efficiency and productivity.
- Defined and implemented Everside Health operations strategy and processes in conjunction with regional leaders.
- Identified, recommended, and implemented new technologies and systems to streamline organizational processes.
VP Operations
Marathon Health (Formley Healthstat, Inc.)
Charlotte
06.2018 - 01.2021
- Led high-performing team to enhance client success and retain $80 million in revenue.
- Oversaw operations across 220+ health centers, managing over 450 teammates.
- Collaborated with account teams to strategize growth and develop new services.
- Partnered with chief medical officer to improve clinical outcomes and population health.
- Supported organizational sales efforts through targeted initiatives.
- Participated in leadership team to establish and drive short- and long-term strategies.
- Developed and implemented teammate engagement strategies to boost morale.
Project Director
Marathon Health (Formely Healthstat, Inc.)
Charlotte
11.2014 - 05.2018
- Led high-performing implementation team for workplace health centers, serving new and existing clients.
- Supervised project managers to fulfill project requirements while adhering to budgets.
- Collaborated with project sponsors to execute projects according to defined objectives and timelines.
- Managed key partner relationships and coordinated related projects effectively.
- Developed and implemented project management tools and processes to enhance organizational efficiency.
- Reviewed and documented existing processes with cross-functional teams, identifying gaps for improvement.
- Contributed to strategic planning team responsible for shaping company’s short- and long-term strategies.
- Oversaw project portfolio to ensure alignment with company’s strategic objectives.
Project Manager
Marathon Health (Formely Healthstat, Inc.)
Charlotte
09.2011 - 10.2014
- Managed and implemented 40+ clinic openings, coordinating construction layout, recruitment, and marketing strategies to ensure successful launches.
- Developed and maintained project portfolio for directors and executive team, providing clear visibility on project status and resource allocation.
- Collaborated with cross-functional teams to achieve timely project completion.
- Defined and documented business processes and new services for multiple departments and clinics.
- Reviewed contracts and proposal responses to align clinic services with client expectations while adhering to budget constraints.
Education
Bachelor of Science - Marketing
George Mason University
Fairfax, VA05-2022
Skills
- Project management
- Strategic planning
- Change management
- Operational efficiency
- Process improvement
- Budget management
- Performance measurement
- Data analysis
- Vendor management
- Vendor negotiation
- Healthcare Operations
- Customer Success
- Team leadership
- Stakeholder engagement
- Organizational Design
- Capacity Modeling
- Merger and acquisition integration
- Effective communication
- Problem solving
- Critical thinking
- Project and Portfolio Management
Certification
- Project Management Professional (PMP), Project Management Institute, Dec 2012
Timeline
Independent Consultant
Agora Insight Partners, LLC
02.2026 - Current
SVP Central Operations
Marathon Health
03.2024 - 02.2026
VP Implementation & Central Support
Marathon Health (Formely Everside Health)
04.2022 - 03.2024
VP Integration
Marathon Health (Formely Everside Health)
01.2021 - 04.2022
VP Operations
Marathon Health (Formley Healthstat, Inc.)
06.2018 - 01.2021
Project Director
Marathon Health (Formely Healthstat, Inc.)
11.2014 - 05.2018
Project Manager
Marathon Health (Formely Healthstat, Inc.)
09.2011 - 10.2014
Bachelor of Science - Marketing
George Mason University