Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Long

Clayton,NC

Summary


Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

10
10
years of professional experience

Work History

Customer Experience Consultant

CarMax
10.2023 - Current
  • Engage with 20-40 inbound customers both online and via phone to understand their needs and preferences for their next car purchase.
  • Leverage in-depth knowledge of the CarMax inventory to recommend vehicles that align with customer requirements.
  • Assist customers throughout the entire process, from online sales or appraisals to facilitating finance applications and scheduling vehicle delivery.
  • Ensure a smooth transition from online to in-store purchases, delivering an exceptional and seamless customer experience.
  • Provide mentorship and guidance to others as your expertise and skillset grow.
  • Meet sales targets while consistently delivering outstanding customer service experiences.
  • Obtain the Automotive Salesperson License in specific states, which may involve testing and travel, as some states require physical presence to apply.
  • I consistently achieved high standards in experience, efficiency, and effectiveness, maintaining exceptional performance month after month of 200 and above.

Server

The Sly Fox
01.2024 - 07.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales by 25% with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Omni-Channel Lead

Dick's Sporting Goods, Inc
08.2017 - 07.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Supervised and led a team responsible for omnichannel operations, including Ship-from-Store (SFS) and Buy-online-pick-up-in-store (BOPIS), ensuring adherence to company standards, resulting in the achievement of a monthly SFS target of 91% and a BOPIS target of 93%.
  • Managed inventory levels for omnichannel products, conducted regular counts, and prioritized tasks to meet shifting demands while maintaining high customer satisfaction.
  • Generated reports, analyzed data, and updated standard operating procedures to enhance operational efficiency and the customer experience.
  • Coordinated with vendors, communicated with customers, and ensured compliance with policies and security standards for seamless omnichannel operations.

Head Server

Carrabba's Italian Grill
11.2014 - 08.2017
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Trained and mentored staff members on restaurant operations, use of POS system, service standards, and company policies, ensuring a cohesive team.
  • Supervised server staff and simultaneously served personal section of tables.
  • Responsible for reconciling cash and petty cash, running financial reports, and ensuring the accurate distribution of tips to servers.
  • I was responsible for applying coupons, discounts, and handling voids and comps for servers and bartenders when necessary.

Education

No Degree - Business Administration And Management

Fayetteville State University
Fayetteville, NC
06.2028

Associate of Applied Science - Human Resources

Fayetteville Technical Community College
Fayetteville, NC
05-2018

Skills

  • Strategic thinking
  • Relationship management
  • Task prioritization
  • Suggestive selling
  • Exceptional customer service
  • Order accuracy
  • Hospitality service expertise
  • Time management
  • Dependable and responsible
  • Menu presentation

Timeline

Server

The Sly Fox
01.2024 - 07.2024

Customer Experience Consultant

CarMax
10.2023 - Current

Omni-Channel Lead

Dick's Sporting Goods, Inc
08.2017 - 07.2023

Head Server

Carrabba's Italian Grill
11.2014 - 08.2017

No Degree - Business Administration And Management

Fayetteville State University

Associate of Applied Science - Human Resources

Fayetteville Technical Community College

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