Amanda Little
Monroe
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
17
17
years of professional experience
Work History
General Manager
B&L Tobacco
09.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Mobile Expert
Mobile Store Operators
03.2022 - 09.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Tracked and recorded department inventory of products.
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Store Manager
Dollar General
01.2018 - 06.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
- Developed and implemented successful staff incentive programs to motivate employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Mobile Spot Inc
10.2008 - 03.2016
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Rotated merchandise and displays to feature new products and promotions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Piedmont High School
Monroe, NC06.1997
Skills
- Providing Feedback
- Customer Education
- Credit and Debt Card Processing
- Product Line Knowledge
- POS Inventory System Operation
- Effective Customer Communication
- Operational Efficiency
- Sales Assistance
- Teamwork and Collaboration
- Customer Care
- Employee Coaching and Motivation
- Strategy and Execution
- Proactive and Hardworking
Timeline
General Manager
B&L Tobacco
09.2023 - Current
Mobile Expert
Mobile Store Operators
03.2022 - 09.2023
Store Manager
Dollar General
01.2018 - 06.2022
Assistant Store Manager
Mobile Spot Inc
10.2008 - 03.2016
High School Diploma -
Piedmont High School
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