Amanda Laughlin
Hope Mills
Summary
Dynamic sales leader with proven expertise in customer relationship building and sales strategy development, honed at Mattress Warehouse Oxnard. Excelled in elevating service standards and expanding customer bases, achieving significant sales revenue growth. Skilled in interpersonal communication and negotiation, adept at fostering customer retention and staff training.
Overview
20
20
years of professional experience
Work History
Sales Representative
Mattress Warehouse Oxnard
07.2022 - Current
- Elevated service standards, ensuring quick and effective problem-solving.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Assistant
Military Volunteer Rediness
05.2007 - 09.2008
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
FRG Leader
Military Volunteer Family Rediness
09.2011 - 03.2013
- Liaised with command leadership to address family needs effectively while maintaining confidentiality at all times.
- Improved communication within the unit by creating a monthly newsletter highlighting important information, updates, and opportunities for families.
- Enhanced family readiness by organizing and leading monthly meetings to discuss resources, support programs, and upcoming events.
- Supported the successful reintegration of deployed service members into their families by arranging welcome home ceremonies and reintegration briefings.
Store Manager
A Goodnight Sleepstore
04.2005 - 06.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled client concerns swiftly to maintain positive relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Graduate Certificate/ Dog Training License - Basic Canine Behavior
Animal Behavior College
27509 Avenue Hopkins, Valencia, CA 9135508.2009
High School Diploma - Vocational/College Prep
Alliance High
Alliance, OH06.1999
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Sales development
- Customer retention
- Negotiation tactics
- Upselling and cross selling
- Process improvement
- Strategy development
- Staff training
Accomplishments
Recognized by the 18 Fires Brigade Commander for exceptional volunteer service to the 3-321 FAR Family Readiness Group
Selected to receive the Molly Pitcher Award for outstanding service as the Assistant Family Readiness Group Leader for HHC, 3-321 FAR.
Recognized by the 82d Sustainment Brigade Commander for exceptional service to the 11th Quartermaster Company while serving as the Family Readiness Group Leader.
Timeline
Sales Representative
Mattress Warehouse Oxnard
07.2022 - Current
FRG Leader
Military Volunteer Family Rediness
09.2011 - 03.2013
Assistant
Military Volunteer Rediness
05.2007 - 09.2008
Store Manager
A Goodnight Sleepstore
04.2005 - 06.2005
Graduate Certificate/ Dog Training License - Basic Canine Behavior
Animal Behavior College
High School Diploma - Vocational/College Prep
Alliance High
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