Amanda Kohler

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Managed senior-level personnel working in marketing and sales capacities.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Reconciled and corrected issues with financial records.
• Established QuickBooks accounting system to reflect accurate financial records.
• Completed tax forms in compliance with legal regulations.
• Work with numerous counties in applying for permits.
• Work with finance companies doing credit checks and creating contract.
• Entered figures using 10-key calculator to compute data quickly.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Accounts Payable/Receivable

Human Resource Manager

Payroll Manager

Operations Manager

Customer Service Manager

• Closely monitored accounts to post timely payments and resolve billing discrepancies.
• Automated workflow controls for collections management
• Coordinated accounts payable functions and improved workflow for 100 staff members.
• Maintained and distributed departmental balanced score card information to highlight staff productivity, invoice processing workflow and cost allocations.
• Managed accurate and timely processing of over 100 invoices per month.
• Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Interacted with all necessary partners, including vendors, upper management and peers.
• Processed all vendor invoices promptly in accordance with company policy.
• Recruited, interviewed and hired new accounts payable employees.
• Researched all invoices that were past due.
• Trained and supported new hires to educate on process flow and interdepartmental procedures.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Liaised between multiple business divisions to improve communications.
• Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
• Provided guidance on policies and procedures.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates.
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
• Educated management on successful policy implementation and enforcement.
• Devised hiring and recruitment policies for 100-employee company.
• Developed succession plans and promotion paths for all staff.
• Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
• Utilized Benefit Mall and ADP system to convert all payroll and benefit programs.
• Exceeded team goals and collaborated with staff members
  
  
  to implement customer service initiatives.
• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Partnered with vendors effectively.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
• Evaluated upcoming program plans to forecast expected resource needs.
• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
• Implemented policies and standard operating procedures for continuous improvement.