Amanda Isenhour
Mint Hill,NC
Summary
I have worked in the food industry since I was 16 years old. I am used to a fast pace environment and am used to helping others. I have managed restaurants, handled employees and customers. I love helping people and I am a fast learner. I am just looking to start something new.
Overview
6
6
years of professional experience
Work History
Server Manager
Quincy’s
01.2023 - 04.2025
- Assisted in daily operations to ensure efficient service delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Supported team members during peak hours to enhance workflow efficiency.
- Learned to utilize point-of-sale systems for order processing and payment handling.
- Adapted quickly to changing priorities in a fast-paced environment.
- Provided exceptional customer service by addressing guest inquiries and needs promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Server
Redd’s on Union
01.2019 - 05.2023
- Assisted in daily operations to ensure efficient service delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Supported team members during peak hours to enhance workflow efficiency.
- Learned to utilize point-of-sale systems for order processing and payment handling.
- Adapted quickly to changing priorities in a fast-paced environment.
- Provided exceptional customer service by addressing guest inquiries and needs promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Manager
200 North Family Restaurant
10.2021 - 01.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Developed staff training programs to enhance team performance and operational consistency.
- Implemented inventory management processes to reduce waste and optimize supply chain efficiency.
- Coordinated scheduling to ensure adequate staffing levels during peak hours and special events.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Central Cabarrus High School
Concord, NC05.2000
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Policy implementation
- Restaurant operations
Timeline
Server Manager
Quincy’s
01.2023 - 04.2025
Manager
200 North Family Restaurant
10.2021 - 01.2023
Server
Redd’s on Union
01.2019 - 05.2023
Central Cabarrus High School