Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Hicks

King

Summary

Compassionate Personal Care Assistant with experience in assisting individuals with daily living activities, health care tasks, and providing emotional support. Strengths include effective communication, problem-solving abilities, and a strong sense of empathy. Significant impact made in previous roles by enhancing patient comfort, dignity, and quality of life through dedicated service and personalized care. Experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.

Overview

18
18
years of professional experience

Work History

Personal Care Assistant

Home Again Health Care
Winston-Salem
04.2025 - Current
  • Assisted clients with daily living activities and personal hygiene routines.
  • Provided companionship and emotional support during care sessions.
  • Maintained a clean and safe environment for clients.
  • Documented client observations and reported changes in condition.
  • Collaborated with healthcare professionals to develop care plans.
  • Prepared nutritious meals according to dietary restrictions and preferences.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Provided ongoing compassionate patient care for each client.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supported bathing, dressing and personal care needs.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Consulted with client care team to continually update care plans.

Assistant Manager

Goodwill Industries NWNC
11.2021 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Assistant Manager

Andy's Food Mart
08.2017 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Assistant Department Manager

Ingles Grocery Store
03.2015 - 07.2017
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Collaborated with store management to create promotional events and seasonal displays for bakery products.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
  • Participated in store-wide events and community outreach initiatives, representing the bakery department and fostering a positive image within the local area.
  • Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
  • Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
  • Oversaw daily production tasks such as mixing doughs, baking breads and pastries, decorating cakes – ensuring consistency and high quality across all products.
  • Inspected, checked, and monitored baking products and supplies to guarantee freshness.
  • Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Call Center Supervisor

Southern Voices Inc
10.2007
  • Managed team of service representatives to ensure high-quality customer interactions.
  • Trained new hires to integrate seamlessly into team and meet service standards.
  • Facilitated communication between departments for enhanced service delivery.
  • Enhanced employee engagement by fostering positive work environment.
  • Handled customer complaints and inquiries.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.

Education

High School Diploma -

James Madison High School Online
Online
01-2003

Skills

  • Customer service
  • Customer relations
  • Time management
  • Decision-making
  • Team leadership
  • Money handling
  • Customer service
  • Patient care
  • Emotional support
  • Patient lifting techniques
  • Household tasks
  • Compassionate caregiving
  • Personal hygiene assistance

Timeline

Personal Care Assistant

Home Again Health Care
04.2025 - Current

Assistant Manager

Goodwill Industries NWNC
11.2021 - 12.2023

Assistant Manager

Andy's Food Mart
08.2017 - 10.2021

Assistant Department Manager

Ingles Grocery Store
03.2015 - 07.2017

Call Center Supervisor

Southern Voices Inc
10.2007

High School Diploma -

James Madison High School Online

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