Amanda Hernandez
WALNUT COVE,NC
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 10+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
25
25
years of professional experience
Work History
Certified Clinical Medical Assistant
Robinhood Integrative Health/Pediatrics
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
Certified Clinical Medical Assistant
Dedicated Senior Medical Center
01.2023 - 12.2023
- Performed patient intake, including taking vital signs and medical histories.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered medication under direction of physician or nurse practitioner using proper safety protocols.
- Documented lab results accurately into Electronic Medical Record system.
- Documented notes during patient visits.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at clinic.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Handled general office duties to support administrative staff during peak hours.
Certified Clinical Medical Assistant
BlueSky MD
10.2021 - 01.2023
- Documented lab results accurately into Electronic Medical Record system.
- Performed patient intake, including taking vital signs and medical histories.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered medication under direction of physician or nurse practitioner using proper safety protocols.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at clinic.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Contact Investigator
Medical Edge
11.2020 - 04.2021
- Conduct case interviews by collecting basic standardized surveillance data per protocols with care to protect confidentiality and conduct contact tracing without disclosing the identity of the patient
- Explaining Covid-19 and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of the disease, types of tests used to diagnose infection, and available prevention and control interventions
Certified Clinical Medical Assistant
University of Colorado Health
02.2015 - 07.2020
- Neurology
- Documented lab results accurately into Electronic Medical Record system.
- Reviewed laboratory results from blood work or spinal fluid samples in order to diagnose underlying causes of symptoms.
- Administered medication under direction of physician or nurse practitioner using proper safety protocols.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Performed patient intake, including taking vital signs and medical histories.
- Documented notes during patient visits.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Cleaned and maintained medical equipment following procedures and standards.
- Completed day-to-day duties accurately and efficiently.
Specimen Processor
Forsyth Memorial
01.2004 - 01.2006
- Processing of specimens
- Charted patient information
- Front desk procedures (Patient check-in and answering phones).
Administrative Assistant
Rosario Inc.
01.2000 - 01.2002
- Answer/ transfer calls
- Document daily phone calls for incoming and outgoing
- Fax and copy documents
- Scheduled daily appointments
Education
Diploma of Medical Assisting -
Concorde Career College
Aurora, CO03.2015
Certificate of Completion for Medical Administration -
ECPI
Greensboro, NC07.2004
High School Graduated -
Southwest Guilford High School
High Point, NC06.2002
Skills
- Customer Service
- Assisting with minor surgery
- Abstracting
- OCT scans
- Scheduling appointments
- Charting patient information
- Medical Terminology
- Leadership skills
- Organizational skills
- ICD-10 and CPT coding and billing
- BLS CPR certification
- HIPPA and OSHA certificates
- Mock Code Trainer
- MAII certification
- Scribe
- EMR
- Administrator Duties
- Specimens Collection and Processing
- Vital Signs Monitoring
- Patient Assessment
- Data Entry
- Immunization Administration
- Venipuncture Expertise
Timeline
Certified Clinical Medical Assistant
Robinhood Integrative Health/Pediatrics
01.2024 - Current
Certified Clinical Medical Assistant
Dedicated Senior Medical Center
01.2023 - 12.2023
Certified Clinical Medical Assistant
BlueSky MD
10.2021 - 01.2023
Contact Investigator
Medical Edge
11.2020 - 04.2021
Certified Clinical Medical Assistant
University of Colorado Health
02.2015 - 07.2020
Specimen Processor
Forsyth Memorial
01.2004 - 01.2006
Administrative Assistant
Rosario Inc.
01.2000 - 01.2002
Diploma of Medical Assisting -
Concorde Career College
Certificate of Completion for Medical Administration -
ECPI
High School Graduated -
Southwest Guilford High School
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