Amanda Gonzalez

• Cultivated strong relationships with healthcare providers, establishing effective communication channels to address concerns regarding patient data management and documentation practices at the largest Faculty Group Practice in NYU, roughly 85 providers.
• Optimized the release of information process, ensuring requesters had timely access to medical records while upholding strict confidentiality standards.
• Acted as a subject matter expert, sharing insights and knowledge on complex health information management topics to support team members and enhance departmental performance.
• Developed comprehensive training materials for new Health Information Specialists, facilitating smooth onboarding and consistent performance standards.
• Managed document sorting, scanning, and indexing, implemented workflows, and generated workflow reports to maintain clinical records in compliance with established guidelines

• ,Managed administrative operations, including scheduling appointments, coordinating meetings, and managing program communications.
• Orchestrated client intake procedures, conducted assessments, and upheld meticulous participant records in strict adherence to program standards.
• Offered personalized assistance to program participants through tailored information, resources, and referrals, supporting approximately 600 families in 2019.
• Fostered collaborations with healthcare professionals, social workers, and community partners to facilitate comprehensive care and support services.
• Organized and led workshops, support groups, and educational sessions.
• Monitored program outcomes, tracked participant progress, and prepared reports to evaluate and enhance program effectiveness.
• Assisted the Program Coordinator in planning, organizing, and executing program activities.

Managed restaurant operations including opening and closing procedures to optimize productivity. Implemented process improvements and upheld food safety standards to ensure a safe environment for staff and customers.

Collaborated with team members to maintain a clean and organized kitchen environment, adhering to health and safety regulations. Demonstrated efficiency in preparing and delivering multiple orders during peak times, enhancing customer satisfaction.

Researched and applied effective tutoring methods to improve standardized test scores for high school students. Adapted teaching strategies to accommodate diverse learning styles, resulting in measurable academic improvement.

Ensured product quality by regularly updating displays and removing damaged or expired items. Provided excellent customer service by assisting with inquiries and maintaining store cleanliness and organization.

Managed inventory and maintained accurate product displays to promote current promotions effectively. Delivered personalized customer service and product recommendations, contributing to high levels of customer satisfaction and repeat business.