Amanda Goelz
Whittier
Summary
Dynamic Restaurant Manager with proven success at Haywood 209 Cafe, excelling in team management and customer engagement. Enhanced guest experiences and increased revenue through optimized table turnover and effective inventory control. Cultivated a positive work environment, leading to reduced staff turnover and improved service quality.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Haywood 209 Cafe
08.2022 - 08.2025
- Assisted in daily restaurant operations, ensuring smooth service and guest satisfaction.
- Learned and adhered to food safety standards and sanitation practices.
- Supported inventory management by tracking supplies and replenishing stock.
- Helped train new staff on operational procedures and customer service expectations.
- Collaborated with team members to maintain a clean and organized dining environment.
- Observed and reported on customer feedback to improve service quality.
- Participated in scheduling shifts to optimize staff coverage during peak hours.
- Engaged with guests to foster positive experiences and address concerns promptly.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Maximized quality assurance by completing frequent line checks.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Fostered positive work environment, leading to decrease in staff turnover.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma - Basic Education
Grand Valley High School
Orwell, OH05.2002
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Certification
ServSafe Food Production Manager Certification
Timeline
Restaurant Manager
Haywood 209 Cafe
08.2022 - 08.2025
High School Diploma - Basic Education
Grand Valley High School