Amanda Franklin
New Bern,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bookkeeper
Craven County Schools
07.2023 - Current
- Compiles data from a large variety of established sources.
- Records a wide range of information requiring some computation.
- Operates a computer, selecting procedure and items to code and record.
- Codes transactions to the correct one of several possible funding resources.
- Maintains ledger sheets and current balance of several accounts.
- Determines individual allotment of materials/monies by prescribed procedures.
- Prepares periodic statement of accounts by established practices or detailed instructions.
- Reviews material orders and recommends their approval or rejection to higher authority.
- Sets and maintains files for a moderate number of subjects.
- Files and retrieves information from an alphabetical, chronological, or numerical filing system.
- Operates moderate variety of standard office equipment.
- Operates a calculator to perform a variety of operations including fractions, percentages, and decimals.
- Types tabular materials, charts, and statistical materials from readily available example.
- Answers incoming phone lines and establishes needs of callers in order to refer them to the appropriate staff person for service.
- Gives out a variety of established information from one program area.
- Composes narrative materials giving readily available data and/or established information.
- Considerable knowledge of elementary arithmetic.
- Working knowledge and ability to use correct grammar, spelling, and punctuation.
- Working knowledge of office practices.
- Working knowledge of basic bookeeping.
- Working knowledge of basic computer operation.
- Some knowledge of basic accounting methods.
- Skill to operate a computer at the speed necessary for the position.
- Ability to compile information based on general instruction.
- Ability to access information through a computer network.
- Ability to use a basic spreadsheet software program.
- Ability to organize lower level employees to accomplish a task
Office Specialist II
CarolineEast Physicians Urology Center
08.2022 - 07.2023
- Initiated early opening procedures for efficient workflow.
- Managed financial transactions for the day.
- Maintained cleanliness and sanitation of office area.
- Handled appointment bookings.
- Managed appointment calendars for flexibility.
- Manage the submission of imaging requests.
- Processed orders for laboratory tests and KUBs.
- Keep in communication with the MDs assigned to me by handling the tasks sent and any additionals needs for their patients
- Keep check on the schedule of the MDs assigned to me to make any changes to their schedules to stay in check with their preference.
- Scan documents, identifications, and insurance information into the system.
- Compare insurance information given to what is on file as to be kept accurate.
- Handle incoming/outgoing mail
- Handle incoming/outgoing calls
- Fax orders as needed
- Thoroughly check encounter forms to be sure all info is available and accurate for upcoming PT appointments, such as HIPAA, Data, Insurance, & Identification.
- Provide lab, clinical staff, & providers with a daily list of their schedule.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
Teachers Assistant
Craven County Board of Education, NC
08.2021 - 06.2022
- Served as helper/caregiver to accommodate comfort/needs of assigned student
- This may include feeding, toileting, lifting, etc
- Worked in collaboration with student’s teachers to provide effective classroom learning environment for student
- Provided individualized instruction/directions to students
- Demonstrated various instructional activities to assist student’s comprehension and ability to access curriculum
- Kept student on task
- Praised and reinforced achievement of student
- Assisted in data collection and reports student progress to teacher
- Assisted with management of student behavior
- Maintained confidential student information
- Participated in staff development opportunities
- Participated in CPI certification
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Maintained safety and security by overseeing students
- Assisted lead teachers with lesson plan creation and materials development
- Worked with lead teacher to monitor class schedule and take attendance
- Helped teachers recognize learning issues evidenced in one-to-one support instruction
- Implemented practice exercises and group assignments to assist students in quick information grasping
- Reviewed lesson material with students individually or in small groups
- Applied specialized teaching techniques to reinforce social and communication skills
- Supported student learning objectives through personalized and small group assistance
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
- Created lesson materials, visuals and digital presentations to supplement lesson plans
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Handed out classroom materials, like pencils, paper and crayons
- Documented student progress and communicated with parents to keep informed
- Assessed student assignments to check quality and completeness before submission for grading
- Provided support to help students with special needs learn and grow
Patient Service Representative
Jennie Stuart Medical, Hopkinsville, KY
12.2019 - 04.2021
- Greeted patients professionally in office and via telephone
- Collected correct identification and insurance information
- Assisted patients in filling out check-in and payment paperwork
- Took co-payments and compiled daily financial records
- Compiled and reviewed medical charts
- Used Athena Health to schedule appointments
- Balanced deposits and credit card payments each day
- Organized patient records and database to facilitate information storage and retrieval
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Followed document protocols to safeguard confidentiality of patient records
- Helped address client complaints through timely corrective actions and appropriate referrals
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Facilitated communication between patients and various departments and staff
- Developed team communications and information for meetings
- Followed proper protocol to keep a safe and healthy environment
- Prepared records for staff, patients, law offices, insurance companies, etc.
Education
Certificate - undefined
Career Step, Online
10.2012
Diploma - undefined
Union County High School
Blairsville, GA05.2005
Skills
- Communication
- Interpersonal
- Organizational
- Basic Spreadsheet
- Word processing
- Microcomputer
- Customer service
- Math and basic accounting skills
- Operating knowledge of and experience with microcomputers
- General office equipment and computer software including Microsoft Excel and Word
- Operating knowledge district-designated work order system and student information systems
Certification
- June 2021 to June 2023
- BLS for Healthcare Providers
- AHA Provider BLS acquired 24June2021 with Holly Hendricks, FNP located at Simply Physicals, PLLC.
Awards
2015 & 2018, 160th SOAR Volunteer of the Quarter, FRG Leader, FRG Treasurer, Meals On Wheels, Point of Contact, FRG event organizer, FRG fundraiser(s)
Languages
English
Native or Bilingual
Timeline
Bookkeeper
Craven County Schools
07.2023 - Current
Office Specialist II
CarolineEast Physicians Urology Center
08.2022 - 07.2023
Teachers Assistant
Craven County Board of Education, NC
08.2021 - 06.2022
Patient Service Representative
Jennie Stuart Medical, Hopkinsville, KY
12.2019 - 04.2021
Certificate - undefined
Career Step, Online
Diploma - undefined
Union County High School
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