Amanda Fine
Clemmons
Summary
Hearing instrument specialist with over thirteen years of experience in patient care, sales and office operations. Expertise in optimizing office operations through attention to detail and strong customer relationship management skills.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Supervisor
Beltone Hearing Care Center
Winston-Salem
07.2023 - Current
- Managed patient care coordinators and daily office workflow to ensure seamless operations
- Trained existing employees and new hires on daily tasks and best practices to enhance team competency
- Managed inventory levels and coordinated supply orders effectively.
Hearing Instrument Specialist
Beltone Hearing Care Center
Winston-Salem
09.2015 - Current
- Conducted comprehensive patient hearing assessments and evaluations to determine personalized solutions and care
- Performed hearing aid fitting and programming using software and programming tools
- Managed patient intake processes, ensuring accurate medical history review and documentation for effective care.
- Utilized patient management software for precise documentation of assessments, fittings, and follow-up care.
- Oversaw patient care coordinators and daily office workflow to maintain seamless operations.
- Assisted with office setup by organizing equipment and ensuring functionality of other offices and managed daily operations single-handedly when called upon
Patient Care Coordinator
Beltone Hearing Care Center
Winston-Salem
09.2013 - 09.2015
- Managed appointment scheduling to optimize hearing care specialists' time
- Assisted patients with hearing aid selection and provided product information.
- Coordinated daily front office operations to ensure smooth workflow
Education
Cosmetology
Davidson County Community College
Lexington, NC05-2004
Skills
- Hearing assessments
- Patient management software
- Patient management
- Team leadership
- Client management
Certification
- Hearing Instrument Specialist License
- Cosmetology License
Timeline
Supervisor
Beltone Hearing Care Center
07.2023 - Current
Hearing Instrument Specialist
Beltone Hearing Care Center
09.2015 - Current
Patient Care Coordinator
Beltone Hearing Care Center
09.2013 - 09.2015
Cosmetology
Davidson County Community College