Amanda Fincannon
Hildebran
Summary
Experienced professional specializing in payroll administration and financial reconciliation, with a strong background at Walmart and Hyperformance Graphics. Proven track record of improving customer satisfaction through clear communication and accurate record management. Acknowledged for staff training and quality assurance initiatives that boost operational efficiency while ensuring confidentiality.
Overview
18
18
years of professional experience
Work History
Secretary/Bookkeeper
Hyperformance Graphics
Conover
07.2022 - Current
- Managed accounts payable and receivable, including invoice processing, payment tracking, and reconciliation
- Recorded daily financial transactions, reconciled bank statements, and assisted with month-end closing
- Processed payroll and prepared expense reports in accordance with company policies
- Utilized accounting software to maintain accurate financial records and streamline bookkeeping processes
- Entered deposits, credit card charges, and sales to support cash management
- Reviewed billing statements and invoices for accuracy prior to payment submission
- Maintained organized financial and administrative records with strict confidentiality
- Handled front desk operations, including greeting visitors, answering phones, and directing inquiries
- Responded to customer and vendor inquiries professionally via phone and email
- Managed office operations such as inventory ordering, mail distribution, and equipment use
- Organized filing systems and updated contact databases regularly
- Assisted with onboarding new employees by preparing orientation materials
Quality Control Technician
VonDrehle
Maiden
02.2018 - 07.2022
- Conducted inspections on raw materials and finished products for quality assurance.
- Calibrated testing equipment to maintain accuracy and reliability in measurements.
- Documented test results and quality reports, conducted tests on product samples, and recorded results.
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Trained new staff on quality control protocols and best practices effectively.
- Performed visual and dimensional inspections on manufactured parts.
- Monitored daily performance of production team to identify and address issues affecting quality product output.
- Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
Department Manager
Walmart
Newton
12.2015 - 01.2018
- Oversaw general merchandise and OTC departments, optimizing order and stock processes.
Delegated responsibilities to associates, ensuring timely task completion.
Maintained on-hands accuracy with diligent paperwork oversight.
Executed modular layouts to enhance product display efficiency.
Minimized shrinkage through proactive loss prevention measures.
Regularly followed up on tasks to guarantee successful execution.
Environmental Services
CHS-Lincoln
Lincolnton
07.2014 - 12.2015
- Conducted comprehensive steps to guarantee sanitized patient and discharge rooms while distributing linens throughout hospital
Service Greeter Writer/ Sales Associate
Walmart
Lincolnton
06.2011 - 07.2014
- Greeted customers and assisted in selecting vehicle services, including oil changes and tire recommendations.
Provided expertise on wiper blades and air filters to enhance customer satisfaction.
Supported sales operations by stocking merchandise and organizing displays.
Performed cashier duties to facilitate smooth transactions and improve service efficiency. - Maximizing customer contentment by ensuring happiness with received services
Manager, Lead Sales Associate
Dollar General
Maiden
02.2008 - 06.2011
- Oversaw stocking of merchandise, ensuring timely replenishment and organization.
Configured plan-o-grams to maximize product exposure and sales potential.
Handled cashier responsibilities, maintaining accuracy in cash management and customer transactions. - Received promotions from Sales Associate to Lead, progressing to Store Manager.
Sustained minimal shrink levels, contributing to overall store performance.
Managed inventory effectively to guarantee stock availability for customers.
Prioritized customer satisfaction with attentive service practices. - Oversaw monthly scheduling for truck deliveries and merchandise reception.
Implemented store displays according to monthly planner to drive sales.
Facilitated efficient ordering and receiving processes to maintain stock availability.
Education
Credited High School Diploma -
Cornerstone Correspondence Christian School
Townsend, GASkills
- Payroll administration
- Invoice processing
- Financial reconciliation
- Accounting software
- Record keeping
- Customer relationship management
- Quality assurance
- Data analysis
- Training and onboarding
- Attention to detail
- Effective communication
- Customer service
- Confidentiality
- Vendor relations skills
- Filing experience
- QuickBooks
Timeline
Secretary/Bookkeeper
Hyperformance Graphics
07.2022 - Current
Quality Control Technician
VonDrehle
02.2018 - 07.2022
Department Manager
Walmart
12.2015 - 01.2018
Environmental Services
CHS-Lincoln
07.2014 - 12.2015
Service Greeter Writer/ Sales Associate
Walmart
06.2011 - 07.2014
Manager, Lead Sales Associate
Dollar General
02.2008 - 06.2011
Credited High School Diploma -
Cornerstone Correspondence Christian School