Amanda F. Hutchins
Thomasville
Summary
Healthcare and administrative professional skilled in investigative support and project management. Proficient in video analysis, documentation management, and effective communication, ensuring accuracy and efficiency. Committed to transitioning into a criminal justice or investigative role to utilize strong analytical capabilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Improvement Store
Greensboro
10.2025 - Current
- Schedule and coordinate installation appointments with customers and crews
- Coordinate communication between customers, installers, and suppliers to ensure smooth project completion
- Answer customer phone calls and provide project information and support
- Prepare and deliver material quotes for customers and installers
- Order construction materials and coordinate deliveries to customer residences
- Assist with deck build planning and project preparation
- Manage permitting documentation and submission processes
- Create scaled site plans and deck layouts using online design tools
USP/Surveillance Operations Support Administrative Assistant
Advantage Investigations
06.2023 - 09.2025
- Consulted with Manager on appropriate surveillance strategies for individual cases, before and throughout the investigative process.
- Reviewed video and generated final investigative reports for grammatical and factual accuracy.
- Processed and reviewed video, capturing still photos for accurate updates and reports.
- Created and maintained daily updates with supporting still photos, video links, and final investigative reports for Manager review.
- Provided updates after video review to the Director and Account Manager for delivery to the client.
Patient Access Specialists
Novant Health Thomasville Medical Associates
12.1999 - 05.2023
- Greeted patients professionally, verified and corrected demographics and insurance information, collected co-pays, ran daily close reports, accurately keyed charges and payments, obtained updated waivers, and investigated billing matters to ensure smooth patient flow.
- Managed financial balancing for five offices, ensuring accurate entry of workers' compensation charges.
- Answered telephones, followed up accurately, and communicated messages to nurses and doctors promptly.
Education
Bachelor Degree - Criminal Justice with Emphasis in Intelligence
ECPI University
Norfolk, VA05-2022
Skills
- Project coordination
- Documentation management
- Client relations
- Microsoft Word
- Excel
- PowerPoint
- Epic system
- Attention to detail
- Meets deadlines
- Adapts under pressure
- Communication
- Team collaboration
- Time scheduling
- Problem resolution
- Critical thinking
- Sound judgment
- Problem resolution
Certification
- Bachelor’s Degree in Criminal Justice with Concentration in Crime and Intelligence
- FEMA Certifications: Leadership and Influence
- Introduction to Public-Private Partnerships
- Active Shooter: What you can do
- The Homeland Security Geospatial Concept of Operations for Planners and Decision Makers
- The Homeland Security Geospatial Concept of Operations in Depth
- The Homeland Security Geospatial Concept of Operations in Use
- Local Damage Assessment
Timeline
Administrative Assistant
The Improvement Store
10.2025 - Current
USP/Surveillance Operations Support Administrative Assistant
Advantage Investigations
06.2023 - 09.2025
Patient Access Specialists
Novant Health Thomasville Medical Associates
12.1999 - 05.2023
Bachelor Degree - Criminal Justice with Emphasis in Intelligence
ECPI University