Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda D. Conyers

Cary

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience

Work History

Rep 1 Video Repair

Spectrum
Morrisville
07.2025 - 11.2025
  • Interacted with customers through inbound calls to resolve a variety of issues including billing, account updates and subscriber issues.
  • Troubleshoot and resolved technical issues related to cable and video services.
  • Learned about Core TV products, services and billing processes to provide knowledgeable and timely service.

Customer Care Representative

Alorica/CVS Health
Cary
11.2024 - 07.2025
  • Educated and assisted customers with various benefit plan information and support them in managing their health
  • Served as a Subject Matter Expert (SME) to assist with technical assistance when needed on call related issues and/or system applications
  • Coached and trained in the development of the call center

Customer Care Consultant

MetLife
Cary
05.2019 - 08.2024
  • Handled customer service inquires via telephone and/or email answering question to resolve problems
  • Maintained quality service by following policies and procedures; reporting needed changes, and contribute to team effort by accomplishing related results
  • Used computerized systems for tracking, information gathering and/or troubleshooting

Customer Care Specialist

Assurant, LoanCare, LDCCV
Florence
06.2017 - 04.2019
  • Answered questions and responded to requests, inquiries, and complaints in a timely and professional manner
  • Reviewed and researched claim information provided, make appropriate follow-up calls to resolve issues, and process claim checks following standard policies and procedures
  • Efficiently and accurately enter information into company proprietary to initiate claims

Education

Associate of Applied Science - Medical Office Management

Kaplan University
Davenport, IA
01-2011

Skills

  • Microsoft Office Suite
  • Medical billing and coding
  • Technical support
  • Medical terminology expertise
  • Claims processing and management
  • Account management
  • Team collaboration
  • Technical troubleshooting
  • Staff training

Timeline

Rep 1 Video Repair

Spectrum
07.2025 - 11.2025

Customer Care Representative

Alorica/CVS Health
11.2024 - 07.2025

Customer Care Consultant

MetLife
05.2019 - 08.2024

Customer Care Specialist

Assurant, LoanCare, LDCCV
06.2017 - 04.2019

Associate of Applied Science - Medical Office Management

Kaplan University
Amanda D. Conyers