Amanda Conyers
Greenville
Summary
Perceptive and hospitable food and beverage manager with several years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal diners.
Overview
11
11
years of professional experience
Work History
Food and Beverage Manager
Doubletree By Hilton
New Bern
01.2024 - Current
- Trained and supervised staff on service protocols and standards.
- Managed daily operations of food and beverage service areas.
- Developed menus in collaboration with culinary team for seasonal offerings.
- Conducted weekly inventory
- Order supplies for the restaurant
- Cash handling
- Make sure staff follows protocols for handling food
- Oversaw budgeting and cost control measures for food and beverage departments.
- Scheduled staff shifts to optimize service efficiency during peak times.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
Home Health Aide Nurse's Assistant
Rae Fountain
Winterville
01.2021 - 12.2024
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Provided companionship and emotional support to clients.
- Administered medication under supervision and ensured compliance.
- Documented patient care details accurately in medical records.
- Collaborated with healthcare team to develop patient care plans.
- Trained new aides on best practices and care protocols.
- Maintained a clean and safe environment for clients at home.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call signals and signal lights to determine patients' needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Planned and served meals and snacks to patients according to prescribed diets.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Collected specimens from patients for laboratory testing purposes.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Reminded patients to take prescribed medications or nutritional supplements.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Administered medications and educated patients and families on correct at-home administration.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Manager
Bojangles'
Greenville
03.2015 - 09.2020
- Oversaw daily operations and staff management in fast-paced restaurant environment.
- Implemented training programs for new team members to enhance service quality.
- Developed schedules to optimize labor resources and meet customer demand.
- Monitored inventory levels and coordinated with suppliers for timely deliveries.
- Ensured compliance with health and safety regulations during food preparation.
- Facilitated team meetings to discuss performance and address operational challenges.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with marketing team on promotions to increase store visibility and sales.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Conducted performance reviews for team members.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed risk by developing and implementing effective risk management strategies.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed market trends and competitor activity to inform business strategy.
- Streamlined communication channels, improving information flow and decision-making speed.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Education
Pitt Community College
Winterville, North CarolinaSome College (No Degree) - Criminal Justice
Pitt Community College
Winterville, NCSkills
- Menu planning
- Cost control
- Inventory management
- Staff training
- Budgeting and cost control
- Food safety compliance
- Customer relationship management
- Event organization
- Communication skills
- Performance evaluation
- Problem solving
- Team leadership
- Conflict resolution
- Adaptability
- Performance improvement
- Regulatory compliance
- Staff scheduling
- Customer loyalty
- Shift management
- Purchasing and cost control
- Reservation handling
Timeline
Food and Beverage Manager
Doubletree By Hilton
01.2024 - Current
Home Health Aide Nurse's Assistant
Rae Fountain
01.2021 - 12.2024
Manager
Bojangles'
03.2015 - 09.2020
Pitt Community College
Some College (No Degree) - Criminal Justice
Pitt Community College