Nonprofit professional with track record of supporting organizational goals through administrative excellence. Known for strong team collaboration and reliability in dynamic environments. Proficient in managing schedules, handling communications, and coordinating events with attention to detail and adaptability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Working Wheels
09.2023 - Current
Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
Boosted employee morale by planning team-building activities and events.
Streamlined office processes by implementing efficient document management and filing systems.
Increased efficiency in data entry tasks through the implementation of advanced software tools.
Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
Supported departmental goals by collaborating with colleagues on cross-functional projects.
Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
Managed multiple social media platforms, ensuring a consistent brand voice and message.
Boosted engagement rates with the creation of compelling and visually appealing content.
Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Monitored social media trends to keep brand's content relevant and engaging.
Provided administrative support to executive staff, increasing their focus on strategic initiatives by handling day-to-day tasks.
Enhanced donor relations by efficiently managing correspondence and maintaining accurate records.
Supported fundraising efforts by coordinating events, securing sponsorships, and preparing promotional materials.
Served as a key point of contact for external partners, fostering positive relationships through clear communication and timely responses to inquiries.
Assisted with grant proposals, conducting research, and compiling necessary documentation to increase funding opportunities.
Developed marketing materials for outreach campaigns to raise awareness of the nonprofit''s mission and programs.
Drug Court Coordinator
Buncombe County Government
03.2021 - 06.2022
-Functioned as a member of the drug court team by discussing participants, contributing ideas, and recommending action.
-Created interagency linkages to address client’s ancillary needs in the areas of medical, housing, employment and vocational skills planning.
-Worked with team members from treatment, community supervision, and law enforcement to create standards for program compliance.
-Distributed cases, coordinated court appearances, and managed information in order to monitor workload.
-Worked closely with the Judge to ensure policies are followed, participants’ needs are addressed, and program standards are met.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Entered data, generated reports, and produced tracking documents.
Reentry Case Manager
RHA Health Services
10.2017 - 03.2021
-Responsible for the curriculum delivery and class development for people experiencing incarceration, which includes: motivational sessions; professional development; goal setting; orientation to work-place expectations; communication skills; basic skills testing; basic computer use; basic workplace skills; job search skills; job applications, resume writing, interviewing, etc.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Developed and implemented comprehensive case management plans to address client needs and goals.
Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
Substance Use Counselor
Crossroads Treatment Centers
01.2015 - 10.2017
Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
Advocated for clients'' needs within the legal system, ensuring access to essential services and support during rehabilitation efforts.
Education
Bachelor of Arts - Psychology
University of North Carolina
Asheville, NC
01.2015
Skills
Time Management
Organization
Interpersonal Communication
Problem Solving
Microsoft Office, Quickbooks, Database Management, Google Drive, Monday, Bloomerang