Amanda Brown
New Bern
Summary
Detail-oriented healthcare professional with over seven years of experience in referral coordination and patient services. Skilled in streamlining processes, improving communication, and ensuring HIPAA compliance to deliver exceptional patient care. Aiming to leverage proven problem-solving abilities to enhance operational efficiency.
Overview
17
17
years of professional experience
Work History
Referral Coordinator
CCHC Coastal Primary Care
New Bern, NC
10.2019 - Current
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Promoted culture of continuous improvement by regularly reviewing and suggesting enhancements to referral process.
Patient Service Representative
CCHC Neurology
New Bern, NC
08.2013 - 10.2019
- Managed patient scheduling, ensuring efficient appointment flow and minimized wait times.
- Processed insurance verifications, accurately confirming coverage and benefits for patients.
- Coordinated communication between patients and medical staff, enhancing service delivery and satisfaction.
- Trained new hires on office procedures, fostering a collaborative work environment and maintaining quality standards.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Medical Receptionist
Medfirst Urgent Care
New Bern, NC
08.2017 - 03.2019
- Managed patient scheduling and intake processes to enhance operational efficiency.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted in maintaining accurate electronic health records for effective patient care management.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Clinical Scheduler
CarolinaEast Physicians
Pollocksville, NC
08.2011 - 08.2013
- Coordinated patient scheduling using advanced electronic health record systems to optimize appointment availability.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled and confirmed referral appointments to reduce wait times for patients.
Receptionist
CarolinaEast Rehabilitation Hospital
New Bern, NC
04.2009 - 08.2011
- Managed front desk operations, ensuring timely patient check-ins and appointment scheduling.
- Assisted patients with inquiries, providing information about services and facilitating smooth communication.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Coordinated with medical staff to ensure seamless patient flow and adherence to safety protocols.
Education
Medical Coding And Billing -
Penn Foster Career School
Scranton, PA2018
Bachelor of Science - Business Administration
DeVry Education
03-2009
Medical Transcription -
Penn Foster Career School
Scranton, PA2017
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Data entry proficiency
- Accurate documentation
- HIPAA regulations
- Diagnostic appointments
- Referral tracking
- MS office expertise
- Epic systems
Timeline
Referral Coordinator
CCHC Coastal Primary Care
10.2019 - Current
Medical Receptionist
Medfirst Urgent Care
08.2017 - 03.2019
Patient Service Representative
CCHC Neurology
08.2013 - 10.2019
Clinical Scheduler
CarolinaEast Physicians
08.2011 - 08.2013
Receptionist
CarolinaEast Rehabilitation Hospital
04.2009 - 08.2011
Medical Coding And Billing -
Penn Foster Career School
Bachelor of Science - Business Administration
DeVry Education
Medical Transcription -
Penn Foster Career School