Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amanda Brown

Kings Mountain

Summary

All my life I have been a Dynamic Restaurant Employee and Supervisor with a proven track record at Waffle House. Recently I have been inspired to obtain my Certificate as a Peer Support Specialist due to my own recovery experience. I also am a student at Isothermal Community College and am pursuing an Associate Degree in Human Services Technology and Majoring in Substance Abuse. I have no experience in this career field. I am hoping to be given a chance to prove myself, gain experience, and show my dedication to help others to be successful in their own recovery journey. If you grant me this opportunity, you surely will not regret it.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Waffle House
11.2023 - 06.2025
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Organized implementation of new banners, displays, and menus.
  • Maintained accurate records of sales, labor and other costs.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Trained and coached staff to meet and exceed high quality standards.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Cook/Server

Waffle House
06.1997 - 10.2023


  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Maintained food safety and sanitation standards.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Associate Degree in Substance Abuse - Human Services Technology

Isothermal Community College
Spindale, NC
08-2027

Skills

  • Training and Coaching Development
  • Empathy/Compassion/Active Listening
  • Conflict Resolution
  • Communication (Written, Verbal, Non-Verbal)
  • Knowledge of Resources
  • Advocacy
  • Knowledge of Ethics and Boundaries
  • Gaining Knowledge of Crisis Intervention, Mental Health Services, and Recovery Programs
  • Ability to Build Rapport/Trust with Clients
  • Cross-functional collaboration
  • Reliable work ethic
  • Goal Oriented

Certification

Peer Support Specialist Certificate

Timeline

Restaurant Supervisor

Waffle House
11.2023 - 06.2025

Cook/Server

Waffle House
06.1997 - 10.2023

Associate Degree in Substance Abuse - Human Services Technology

Isothermal Community College

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Amanda Brown