Summary
Overview
Work History
Skills
Timeline
Generic

ALYSSIA PEREZ

Raleigh

Summary

Successful Customer Care Agent with 9 years of experience addressing customer requests and concerns. 5 Years of Management Experience. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

6
6
years of professional experience

Work History

Senior Customer Care Specialist

Verra Mobility
12.2022 - Current
  • Deescalating calls, working 200+ emails per shift. Working up to 5 live chats at once.
  • Advising representatives to meet company standards, monitoring their progress and serving as their mentor. Encouraging employees and showing recognition to great work.
  • Enhanced customer satisfaction by promptly addressing concerns and providing efficient solutions.

General Merchandising Expert

Target
07.2020 - 12.2022
  • Required to stock merchandise for sale, prices items for sale and place orders for merchandise for customer purchase
  • Followed approved procedures for receiving and storing products to ensure quality protection and product rotation
  • Provided accurate information is response to customer inquires
  • Also trained in multiple departments to help out during peak times.

Produce Sales Associate

Food Lion
07.2018 - 07.2019
  • Maintained a clean work environment contributing to successful monthly health and safety inspections
  • Redesigned produce wall contributing to a weekly sales increase of 10%
  • Received positive feedback from customers and from performance evaluation with an emphasis on customer service.

Skills

  • Leadership Experience
  • Interpersonal Skills
  • Client Facing
  • Computer Savvy
  • Training & Development

Timeline

Senior Customer Care Specialist

Verra Mobility
12.2022 - Current

General Merchandising Expert

Target
07.2020 - 12.2022

Produce Sales Associate

Food Lion
07.2018 - 07.2019

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ALYSSIA PEREZ