Alyssa Marie Abanto
Raleigh
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Sheetz
Wake Forest
07.2022 - Current
- Supervised kitchen staff to ensure adherence to safety and hygiene standards.
- Managed inventory levels for food and supplies to maintain operational efficiency.
- Trained new employees on kitchen procedures and equipment usage effectively.
- Implemented efficient workflow processes to enhance kitchen productivity and speed.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Developed and implemented kitchen policies, procedures and quality standards.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
Supervisor
Sheetz
Apex
06.2016 - 07.2022
- Supervised daily operations and ensured team adherence to safety protocols.
- Managed workflow and delegated tasks to optimize efficiency among team members.
- Conducted training sessions for new employees on operational procedures and safety guidelines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Store Manager
Carolina Delights
Apex
01.2013 - 06.2016
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Maintained inventory levels and organized stock for efficient access.
- Developed employee schedules to optimize staffing during peak hours.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Some College (No Degree) - Computer Information Major in Secretarial
Philippine Women’s University
Skills
- Food safety
- Inventory management
- Staff training
- Quality control
- Customer service
- Team leadership
- Time management
- Conflict resolution
- Goal setting
- Employee scheduling
- Filipino - Tagalog fluency
Certification
- State Food Safety Certified
Accomplishments
- Best in Waste, Expense, Inventory, and Variance Management for the month of January 2026
- 10 Year in Service - Sheetz Inc.
References
References available upon request.
Timeline
Kitchen Manager
Sheetz
07.2022 - Current
Supervisor
Sheetz
06.2016 - 07.2022
Store Manager
Carolina Delights
01.2013 - 06.2016
Some College (No Degree) - Computer Information Major in Secretarial
Philippine Women’s University