Alyssa Santiago
Gastonia
Summary
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
4
4
years of professional experience
Work History
Museum Service Representative
Hinson Art Museum
08.2025 - Current
- Developed comprehensive knowledge of product features to assist customers effectively.
- Managed customer inquiries through phone, email, and chat to ensure timely resolutions.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Animal Care Attendant
Pet Palace Resort
06.2025 - 08.2025
- Maintained clean and safe living environments for animals, adhering to sanitation protocols.
- Provided daily care for animals, ensuring proper feeding, hygiene standards, and playtime.
- Monitored animal health and behavior, reporting concerns to staff promptly.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Maintained patient charts by documenting information to reflect updated health issues.
Resident Assistant
Residence Life
01.2024 - 05.2025
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Catering Staff Member
Undergrads
10.2023 - 12.2024
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
Line Cook
Olive Garden
06.2021 - 07.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Bachelor of Science - Biology
Wingate University
Wingate, NC05-2026
Skills
- Time management
- Team player
- Dependability
- Organized
- Customer service
- Conflict resolution
- Communication skills
Timeline
Museum Service Representative
Hinson Art Museum
08.2025 - Current
Animal Care Attendant
Pet Palace Resort
06.2025 - 08.2025
Resident Assistant
Residence Life
01.2024 - 05.2025
Catering Staff Member
Undergrads
10.2023 - 12.2024
Line Cook
Olive Garden
06.2021 - 07.2022
Bachelor of Science - Biology
Wingate University