Alyssa Santiago
Gastonia
Summary
Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Residence Life
01.2024 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Catering Staff Member
Undergrads
10.2023 - 12.2024
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
Line Cook
Olive Garden
06.2021 - 07.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Bachelor of Science - Biology
Wingate University
Wingate, NC05-2026
Skills
- Time management
- Team player
- Communication
- Dependability
- Organized
Timeline
Resident Assistant
Residence Life
01.2024 - Current
Catering Staff Member
Undergrads
10.2023 - 12.2024
Line Cook
Olive Garden
06.2021 - 07.2022
Bachelor of Science - Biology
Wingate University
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