Alyssa Nelson
Arden
Summary
Dynamic Certified Medical Assistant with extensive experience at AdventHealth, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and efficient scheduling. Skilled in electronic health records and conflict resolution, ensuring compliance with safety protocols while delivering compassionate support to patients.
Overview
4
4
years of professional experience
Work History
Certified Medical Assistant
AdventHealth
11.2024 - Current
- Assisted healthcare professionals with patient assessments and routine procedures.
- Maintained accurate medical records using electronic health record (EHR) systems.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Educated patients on treatment plans and medication instructions effectively.
- Collected and processed specimens following safety protocols and guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Worked with my provider on his research. Taken measurements and ask patients about overall progression after surgery.
Certified Medical Assistant
UNC Health Care; Southeastern Sports Medicine
04.2023 - 12.2024
- Coordinated patient appointments, optimizing scheduling for efficiency.
- Supported front desk operations, including answering calls and managing patient inquiries.
- Collaborated with interdisciplinary teams to enhance patient care delivery processes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Worked with my provider on his research. Collected measurements and patients progression after surgery.
Front Desk Receptionist
Emberglow Outdoor Resort
07.2021 - 08.2022
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling and maintained organized filing systems for client records.
- Assisted in training new front desk staff on protocols and customer interaction techniques.
- Collaborated with team members to uphold cleanliness and organization of reception area.
- Utilized reservation software to manage bookings and optimize room availability effectively.
- Maintained inventory of office supplies, ensuring timely replenishment to support daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
High School Diploma -
Polk County High School
Columbus, NC06.2020
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Wound care
- Patient assessments
- Inventory and supply management
- Medical records management
- Conflict resolution
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Basic life support
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Phlebotomy techniques
- Infection control
- Blood pressure measurement
- Physical stamina
- Telephone etiquette
- Injection administration
- Workflow organization
- Customer service
- Vital signs monitoring
- Direct patient care
- Maintaining confidentiality
Additional Information
Completed the CRC Core Competency Foundations training program.
Timeline
Certified Medical Assistant
AdventHealth
11.2024 - Current
Certified Medical Assistant
UNC Health Care; Southeastern Sports Medicine
04.2023 - 12.2024
Front Desk Receptionist
Emberglow Outdoor Resort
07.2021 - 08.2022
High School Diploma -
Polk County High School