Alyssa Mabe
Kernersville
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Server/cashier/hostees
Olympic Family Restaurant
Kernersville
08.2020 - Current
- Ensured that each guest was served courteously, quickly, and efficiently
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Following proper cash handling procedures when making change for customers.
- Managed cash handling processes, including deposits and reconciliations.
- Performed cash handling duties including deposits, withdrawals, payments, refunds.
Education
High School Diploma -
Walkertown High School
Walkertown, NC06-2022
Skills
- Customer service
- Cash handling
- Guest relations
- Complaint resolution
- Time management
- Problem solving
- Attention to detail
- Professionalism
- Calm demeanor
- Strong work ethic
- Task prioritization
- Positive guest interactions
- Dining customer service
- Excellent communication
- Friendly, positive attitude
- Multitasking Abilities
- Calm under pressure
- Flexible and adaptable
- Dependable and responsible
Timeline
Server/cashier/hostees
Olympic Family Restaurant
08.2020 - Current
High School Diploma -
Walkertown High School