Alyssa Hutto
Salisbury
Summary
Outgoing Appointment setter with top notch expertise in making outbound and inbound phone calls to prospective customers and scheduling appointments. exhibits professionals and friendly phone personality. Persuasive result- oriented and determined to achieve and surpass work-related goals. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. seeks out opportunities to go beyond basics, improve processes and increase customers satisfaction.
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Front End Cashier
Marshall's Dept Store
Salisbury
08.2025 - Current
- Operated cash register, processing customer transactions efficiently.
- Provided excellent customer service, addressing inquiries and resolving issues.
- Maintained accurate cash drawer, ensuring proper handling of funds.
- Assisted in restocking shelves, ensuring product availability for customers.
- Collaborated with team members to maintain store cleanliness and organization.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Greeted customers warmly and asked if they needed help.
- Answered customers' questions about products, prices, and availability.
Service Dispatch Coordinator
Top Tier Solar Solutions
Charlotte
09.2023 - 04.2024
- Commutated with all levels of personnel to resolve problems and support daily functions.
- Answered calls to provide information, take messages and set up appointments.
- Followed established company polices.
- Used good organizational skill to manage workload.
- Multitasked to resolve inquires in real time, whilst giving customers my full attention.
- Entered and updated customers data to create and modify account information.
- Placed and answered phone calls to meet fluctuating demand.
- Checked messages and relayed response to relevant personnel.
- Served as friendly first point of contact for customers inquires.
- Engaged with customers to understand needs, resolve issues and answer product questions.
- Scheduled, coordinated and assisted customers service appointments.
- Remained calm, composed and polite to deescalated aggressive customers
- Handled confidential customer information in positive, highly ethical and professional manner.
- Worked Via phone, email and remote chat service to offer highest quality of customer service.
- Used communication expertise to correctly identify customer's needs, accurately answer questions and consistently provide exceptional experience outpacing expectations.
- Assist members over the phone with inquiries regarding accounts.
- Employed strong call control skills to keep productivity high and handle more than 50 calls daily.
- Handled inbound and outbound calls.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Computer skills and can type 35 wpm.
- Experience in Salesforce.
- Worked with jurisdictions and utility company's for customers project
Project Coordinator
NSIS
10.2022 - 08.2023
- Ran the entire project of 450 customers scheduled customers took inbound and make out bound call worked with employees to achive our goals make document to keep up with customers and what was needed.
- Weekly meetings to update project status, organized spreadsheet and processes.
- Scheduled truck rolls and inspections to complete projectes.
Electrical scheduling/Public platform specialist
Pink Energy
Charlotte
08.2021 - 09.2022
- Collected, verified and input information for accurate record keeping.
- Commutated with all levels of personnel to resolve problems and support daily functions.
- Answered calls to provide information, take messages and set up appointments.
- Followed established company polices.
- Used good organizational skill to manage workload.
- Multitasked to resolve inquires in real time, whilst giving customers my full attention.
- Entered and updated customers data to create and modify account information.
- Placed and answered phone calls to meet fluctuating demand.
- Checked messages and relayed response to relevant personnel.
- Served as friendly first point of contact for customers inquires.
- Engaged with customers to understand needs, resolve issues and answer product questions.
- Scheduled, coordinated and assisted customers service appointments.
- Remained calm, composed and polite to deescalated aggressive customers
- Handled confidential customer information in positive, highly ethical and professional manner.
- Worked Via phone, email and remote chat service to offer highest quality of customer service.
- Used communication expertise to correctly identify customer's needs, accurately answer questions and consistently provide exceptional experience outpacing expectations.
- Assist members over the phone with inquiries regarding accounts.
- Employed strong call control skills to keep productivity high and handle more than 50 calls daily.
- Handled inbound and outbound calls.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Computer skills and can type 35 wpm.
- Experience in Salesforce.
- Worked with jurisdictions and utility company's for customers project
- Worked with permitting to make sure we had the right permits to schedule the customers.
Sales Associate/Cashier
BP
Concord
05.2019 - 06.2021
- Used POS system to scan customers purchases, calculated prices and processes transaction.
- Processed customer order quickly to prevent long lines.
- Processed cash register transactions on POS system imputed product cost and gave back correct change.
- Prepared customers purchase for easy transportation.
- Kept up high pace to minimize wait times at check out.
Sales Associate
Hardee's
Kannapolis
03.2016 - 03.2017
- Supported cashiers and customers to locate products, confirm prices and replenish stock.
- Processed customers' orders quickly to prevent long queues.
- Went above and beyond customer expectations for exceptional shopping experience.
- Processed cash register transactions on POS, input product cost and give back correct change.
Team Lead
Maids of Concord
Concord
01.2014 - 07.2016
- Couched employees on speed and efficiency to improve team productivity.
- Documented daily operational data and communicated results to management.
- Coordinated resources and equipment to help employees meet daily targets.
- Trained employees to follow standard work processes and learn role-specific skills.
Cashier
Little Bucks
Concord
03.2011 - 04.2012
- Opened the store
- Handled customer complaints and concerns
- Rang up purchases
- Counted out cash drawers
- Received and processed returns
- Stocked shelves
- Greeted customers
- Balanced cash drawer during
Education
Phlebotomy Technician -
Stepping Stone Medical
Salisbury, NC 07.2025 - 09.2025
Skills
- Cashiering
- Cleaning Experience
- Cash Handling
- Microsoft Word
- Customer service
- Project scheduling
- Answer telephone calls
- Route correspondence
- Organization
- Microsoft Outlook
- POS
- Salesforce
- Computer Skills
- Typing
- Customer support
- Communication skills
- Live Chat
- Project Coordination
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front End Cashier
Marshall's Dept Store
08.2025 - Current
Phlebotomy Technician -
Stepping Stone Medical
07.2025 - 09.2025
Service Dispatch Coordinator
Top Tier Solar Solutions
09.2023 - 04.2024
Project Coordinator
NSIS
10.2022 - 08.2023
Electrical scheduling/Public platform specialist
Pink Energy
08.2021 - 09.2022
Sales Associate/Cashier
BP
05.2019 - 06.2021
Sales Associate
Hardee's
03.2016 - 03.2017
Team Lead
Maids of Concord
01.2014 - 07.2016
Cashier
Little Bucks
03.2011 - 04.2012