Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Emory

High Point

Summary

Dynamic Patient Service Representative with a proven track record at Atrium Health, excelling in service excellence and clear communication. Skilled in medical terminology and queue optimization, I fostered team cohesion and enhanced patient relationships, ensuring compliance with HIPAA regulations while driving operational efficiency. Dedication to growth and diligence with wealth of knowledge in patient services.


Overview

9
9
years of professional experience

Work History

Patient Service Representative

Atrium Health
11.2022 - Current
  • Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
  • Assisted with special projects as assigned by supervisors or management, demonstrating versatility within the role of Lead Patient Service Representative.
  • Developed strong relationships with patients by actively listening to their needs and coordinating appropriate services accordingly.
  • Facilitated communication between patients and various departments and staff.
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information, safeguarding privacy and confidentiality.

Service and Engagement Team Lead

Target
11.2016 - 11.2022
  • Mentored junior team members, fostering professional growth and skill development.
  • Built and maintained relationships with community organizations.
  • Evaluated team performance regularly, providing constructive feedback and identifying areas for improvement.
  • Collaborated with cross-functional teams to ensure seamless project execution and alignment of goals.
  • Maintained detailed records of project milestones, budgets, and timelines for easy reference during audits or reviews.
  • Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.

Education

No Degree - Psychology

UNCG
Greensboro, NC

Skills

  • Commitment to service quality
  • Experienced in medical terminology usage
  • Reception operations oversight
  • Proficient in queue optimization
  • Registration coordination skills
  • Clear and concise communication
  • Medical insurance

Timeline

Patient Service Representative

Atrium Health
11.2022 - Current

Service and Engagement Team Lead

Target
11.2016 - 11.2022

No Degree - Psychology

UNCG
Alyssa Emory