Alyssa Emory
High Point
Summary
Dynamic Patient Service Representative with a proven track record at Atrium Health, excelling in service excellence and clear communication. Skilled in medical terminology and queue optimization, I fostered team cohesion and enhanced patient relationships, ensuring compliance with HIPAA regulations while driving operational efficiency. Dedication to growth and diligence with wealth of knowledge in patient services.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Atrium Health
11.2022 - Current
- Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
- Assisted with special projects as assigned by supervisors or management, demonstrating versatility within the role of Lead Patient Service Representative.
- Developed strong relationships with patients by actively listening to their needs and coordinating appropriate services accordingly.
- Facilitated communication between patients and various departments and staff.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, safeguarding privacy and confidentiality.
Service and Engagement Team Lead
Target
11.2016 - 11.2022
- Mentored junior team members, fostering professional growth and skill development.
- Built and maintained relationships with community organizations.
- Evaluated team performance regularly, providing constructive feedback and identifying areas for improvement.
- Collaborated with cross-functional teams to ensure seamless project execution and alignment of goals.
- Maintained detailed records of project milestones, budgets, and timelines for easy reference during audits or reviews.
- Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.
Education
No Degree - Psychology
UNCG
Greensboro, NCSkills
- Commitment to service quality
- Experienced in medical terminology usage
- Reception operations oversight
- Proficient in queue optimization
- Registration coordination skills
- Clear and concise communication
- Medical insurance
Timeline
Patient Service Representative
Atrium Health
11.2022 - Current
Service and Engagement Team Lead
Target
11.2016 - 11.2022
No Degree - Psychology
UNCG