Alyssa Dowdy
Elizabeth City
Summary
Dynamic Customer Services Representative with a proven track record in enhancing sales through effective communication and upselling strategies. Demonstrates extensive experience in delivering exceptional support to membership-based clients while efficiently managing order processing and addressing inquiries. Known for a strong ability to investigate and resolve complaints, contributing to increased customer satisfaction and retention. Aiming to leverage expertise in client relations and sales optimization in a challenging new role. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns.
Overview
15
15
years of professional experience
Work History
Card Services Representative
Credit Union1 Alaska
05.2024 - Current
- Verified accuracy of customer data and updated records accordingly
- Took special orders in person and over telephone, generating additional revenue every month
- Ensured all customer interactions were conducted in a professional manner
- Monitored daily transactions to detect suspicious activity or potential fraud cases
- Investigated disputed charges on customers' accounts and provided resolution within established guidelines
- Assisted other departments in resolving complex problems related to card services activities
- Handled incoming calls from customers regarding technical issues related to cards usage
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Processed applications for new cards, upgrades, replacements, and cancellations
Member Service Representative II - Remote
Credit Union1 Alaska
10.2021 - 05.2024
- Maintained confidentiality of bank records and client information
- Efficiently resolved inquiries regarding personal banking services such as savings, checking, and line of credit accounts
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Entered member transaction data into online banking software
- Explained bank services, financial products, and applicable fees to customers
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs
- Opened new checking, savings and lines of credit for customer accounts
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions
- Ensured high-quality customer experiences via both face-to-face meetings and telephonic communication
- Assisted customers by phone and in person by answering banking questions, and recommending solutions
- Promoted products and services to customers during service, and account management
Universal Teller II
First National Bank Alaska
08.2019 - 10.2021
- Processing standard teller transactions for customers including: handling cash drawer, balancing cash drawer, handling night drop, accepting loan payments daily, managing safety deposit box payments, making deposits/ business deposits, and making cash withdrawals for customers/ non customers
- As a teller I also handle doing wires if customer service cannot do, cashing or depositing savings bond for customers/non-customers
- Engage non-customers to open accounts
- Also, take phone calls, along with greeting the customers by name and making sure when they leave they are happy with the service we give them
- Read manuals, attend classes, work on bvs to gain more knowledge
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails
- Kept teller window area clean, organized and fully stocked
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs
- Maintained confidentiality of bank records and client information
- Trained employees on cash drawer operation
- Entered member transaction data into online banking software
Utility Worker, Team Leader
Achatz Handmade Pie Co.
09.2009 - 05.2019
- Monitor ingredients, materials, productivity, quality, including kanban's and inventory levels
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues
- Prepared documentation to track and report on damaged or missing items
- Directed junior staff in preparing outgoing and receiving incoming shipments
- Contacted internal and external vendors and customers to obtain information for inbound or outbound shipments
- Complete cycle counts on a weekly basis, as well as ensuring inventory in our ERP system
- Sustain and drive lean manufacturing methods along with5s activities
- Unload and receive inbound freights and label materials with inventory tags
- Get with the purchaser and let them know what materials are needed for the following week's production
- Generate BOL's for shipments ensuring the company a98.7% for complete on time deliveries
- Coordinate the company's releases on product with the cold storage distribution
- Schedule to make sure all Cross dock's are out on time, to fulfill the company's orders
- Operate a stand up forklift
- Implemented leads change to improve systems of production control and standard operating procedures
- Promoted from within the company, recognized for outstanding achievement and work force motivation
- Responsibilities include: Leading a team of (6) people
- Scheduling daily logs along with end of the week/ month reports
- Day to Day responsibilities
- Coordinate worker skill sets to job assignments
- Create invoices for satellite locations
- Generate and log in our ERP systems
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency
- Delegated daily tasks to team members to optimize group productivity
Education
Associate of Applied Science - Business Administration
Liberty University
Lynchburg, VA01.2025
High School - undefined
New Haven High School
New Haven, MI01.2007
Skills
- Conflict Resolution with Customers
- Report generation for performance trend analysis
- Leadership in performance improvement initiatives
- Microsoft Programs
- DocuSign
- Call center operations
Timeline
Card Services Representative
Credit Union1 Alaska
05.2024 - Current
Member Service Representative II - Remote
Credit Union1 Alaska
10.2021 - 05.2024
Universal Teller II
First National Bank Alaska
08.2019 - 10.2021
Utility Worker, Team Leader
Achatz Handmade Pie Co.
09.2009 - 05.2019
High School - undefined
New Haven High School
Associate of Applied Science - Business Administration
Liberty University
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